Facebook Часто задаваемые вопросы для клиентов

If you're prompted to enter your password but not receiving the confirmation code, ensure that you're using the correct email or phone number associated with your account. Check your spam or junk folder for any emails from Facebook as well. If you have two-factor authentication enabled, verify that your authentication method (like an app or SMS) is still set up correctly. If you're unable to access your account, you may need to go through the Facebook recovery process to regain access.

Si votre compte a été suspendu, vous pouvez demander sa récupération en utilisant le lien de récupération de compte sur la page de connexion de Facebook. Suivez les instructions fournies. Assurez-vous d’avoir accès à l’adresse e-mail ou au numéro de téléphone associés à votre compte pour recevoir des informations sur la récupération.

To delete an old Facebook account you cannot access, you typically need to recover the account first. If you're unable to retrieve access, Facebook has a process to report accounts that cannot be accessed. Look for the appropriate forms or options related to account deletion on the official Facebook page. Once verified, they may assist with deleting the account.

If you cannot access the two-factor authentication method you've set up, you may be able to log in using backup codes, if you saved them when setting up two-factor authentication. If you don't have access to your authentication method and can't use backup codes, we can't turn off two-factor authentication. You'll need to follow the prompts on the login screen for recovering your account, which may involve answering security questions or getting help from friends.

To recover your Facebook account, go to the Facebook login page and click on "Forgotten password?" Follow the prompts to enter your email or phone number associated with your account. You'll receive instructions via email or SMS to reset your password. If you no longer have access to your recovery information, follow the on-screen instructions to verify your identity. Make sure to check your spam or junk folder for any recovery emails.