Facebook is one of the most popular and frequently used social media platforms. With over a billion users, it isn't surprising that Facebook gets a lot of requests for customer support.
It should be noted that Facebook does not provide phone-based customer service. Instead, users are instructed to resolve their problems via Facebook's phone center or user help communities. If intervention by a Facebook staff member is needed, users must first find their issue on the help center and submit a support request form.
People contact Facebook customer support for a range of reasons, including:
Since Facebook does not provide any kind of live customer service, either via chat or over the phone, it is important that you use Facebook's help page to guide you to the support request form that you need. Using the wrong form can result in your request being delayed, or, in many cases, even ignored entirely.
Many people are frustrated by Facebook's lack of phone-based customer service. They'd like to be able to speak with a Facebook representative about their concerns. In addition, many people feel that Facebook is not consistent in responding to requests for customer service, nor in the application of Facebook rules and guidelines.
That said, there are other Facebook users who have had positive outcomes from using Facebook's customer support forms. These users feel that Facebook does a decent job of providing customer service given the company's business model and number of users.
Facebook is an online service, so its customer support staff are able to resolve most issues, including technical support questions, appeals of Facebook decisions, researching charges to advertiser and payments accounts, and addressing issues of fraud and harassment.
Facebook customer service agents are not referees and can't mediate conflicts between users. Unless a Facebook user's content or behavior violates Facebook guidelines, a customer support representative won't be able to "settle" a dispute. Facebook also has limited options in situations where Facebook users have lost money via a scam or to an unscrupulous retailer.
When you complete your request, be sure to take a "just the facts" approach. Making it easy for customer support to read and understand your concern is the best way to ensure a positive resolution to your situation.
If you hear back from Facebook customer service and your question was not answered or your concern wasn't resolved, don't give up. You may still have options.
First, review the communication that you have from Facebook. If you feel that you were not understood or that there has been a miscommunication, write back. You may be able to get your concern resolved the second time around.
Another option is to visit Facebook's community help boards. Experienced Facebook users are on these boards and they may have the knowledge and experience to help you resolve your issue.
If you are unable to get a resolution with your original communication and Facebook's boards are unhelpful, you could try submitting your request again. The next customer support representative that you connect with may have more experience and knowledge than the first. As a result, he or she may be able to resolve your issue.
Это лучший номер телефона Facebook, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Facebook. Этот номер телефона является Facebook лучшим номером телефона, потому что 1,275,102 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. К сожалению, Facebook агенты по обслуживанию клиентов не снимают трубку, поэтому мы собрали другие способы решения распространенных проблем, по которым клиенты звонят 650-543-4800, включая Recover Disabled Account, Recover Hacked Account, Problem With a Page, Reset Password, Can't Receive Code to Reset и другие проблемы поддержки клиентов. На контактный центр Facebook, в который вы звоните, отвечает система IVR или система меню телефона, которая работает круглосуточно и без выходных. Всего Facebook имеет номер телефона 1. Не всегда понятно, как лучше всего общаться с Facebook представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Хотя 650-543-4800 - лучший бесплатный номер для Facebook, существует 10 всего способов связаться с ними. Следующий лучший способ поговорить со службой поддержки клиентов - это просто рассказать GetHuman о вашей проблеме и позволить нам попытаться найти лучший способ связаться с ними или найти помощь по этой конкретной проблеме. Помимо звонков, клиенты, которым нужна помощь, чаще всего обращаются за помощью через Online Help для Help Center. Если вы считаете, что эта информация неточна, или знаете, как связаться с Facebook другими способами, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Facebook.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Facebook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our iTunes Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Apple Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like iTunes or Apple. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.