Lyft Часто задаваемые вопросы для клиентов

This could be due to a few reasons, such as rides being requested in your name or potential issues with your account. We recommend reviewing your ride history in the app to check for any unauthorized trips. If you notice any discrepancies, please follow the procedures outlined for addressing billing issues.

To rectify a fraudulent lost and found charge, you should report the issue directly through the Lyft app or on the website. Make sure to provide all necessary details about the charge and any relevant transaction information. Lyft will review your case and take appropriate action to resolve the issue.

Currently, Lyft does not accept prepaid Mastercard gift cards as a payment method. You can use a regular credit or debit card linked to your Lyft account. If you wish to use a gift card, consider transferring the funds to a linked bank account or using the card for purchases that allow it.

If you're seeing an attempt to charge you for a double payment after you've already paid for a ride, it could be a temporary glitch or a processing error. We recommend checking your payment history in the app for confirmation of charges. If the issue persists, please refer to the contact information provided on this page for assistance.

You can find the most up-to-date contact information to reach Lyft regarding your concerns about poor service right here on this page.