AT&T Phone Number

Calling AT&T customer service faster by GetHuman

800-331-0500
Customer service
Current Wait: 18 минут (18m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get to a live person fastest: Введите номер телефона или нажмите 1, затем 3, затем 7, затем 0, затем 4, затем 2, затем 1 ИЛИ Нажмите 0 # каждый раз, когда он запрашивает ваш номер телефона

Reasons customers like you called recently

My account is *********. My iPhone is ***.***.****. **I just want info about two topic...
Need to close*terminate service on a landline.
billing- missing a feature
Internet continually dropping intermittently for over a week now. Need fixed. Check log...
My phone was reported stolen and I don’t know who or why. I think a number got put in t...
AT&T fiber Internet was down all of yesterday. It is back on but want to know what happ...
We are well past our scheduled service window to have our internet installed and we are...
The closing date on the home I was purchasing was extended. I have not received any har...
Call about phone return
I need to cancel my premium channels I have *
Landline has no dial tone. Cannot call in or out.
Turn off Stream Saver
I had someone’s come from first net and sold me phones and we were told they would matc...
I returned * brand new phones through the mail- * weeks ago. They were returned due to...
You offer no phones that are text efficient, that do not include internet. So many peop...
See more recent reasons for calling

Help me with my issue

How to call AT&T

Our Editor's Notes on AT&T's Phone-Based Customer Care

AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.

Why do People Call AT&T Customer Service?

People call AT&T for many reasons, including:

  • Starting, changing or canceling services
  • Purchasing and upgrading devices
  • Technical support
  • Scheduling service and installation visits
  • Learning how to return or drop off devices and equipment

Contacting the Right Division

AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.

Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.

For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.

Tips for Calling AT&T Customer Service

  • Before calling AT&T customer support, make sure you have your account number handy. You can find it on your bill or via your dashboard on AT&T's website.
  • Each AT&T service or division has different call center hours, so it's a good idea to check ahead of time so that you know when to call.
  • AT&T does offer phone support for people with disabilities, including TTY calling for those who are deaf or hearing impaired.

How do People Feel About AT&T Customer Service Calls?

There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.

Media Cases

One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.

In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.

What Issues Can AT&T Customer Service Resolve Over the Phone?

AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.

What Can I do if I am Dissatisfied with AT&T Phone-Based Customer Service?

If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.

You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.

From there, consider these options for addressing your concerns:

  • Try calling AT&T back: In some cases, the training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't resolve the matter, dial AT&T again. A different representative may be better able to understand your concerns and get your situation resolved.
  • Consider live chat: AT&T offers live chat through its website and app. If you feel that you express yourself better in writing, or want a written record of your conversation with a customer service representative, live chat might be your best option.
  • Reach out over social media: AT&T has accounts on several social media platforms. You can connect with a specialist who can research your issue and help you get matters sorted out. As with live chat, you'll also have a record of your conversation, which may be useful if you have to escalate your case.
  • Visit an AT&T retail store: A face-to-face consultation with a store associate may resolve your issue. In addition, visiting a store may be the best way to get hands-on technical support for equipment or devices.

Customer Number 800-331-0500 - by the Numbers

Номер телефона для набора800-331-0500
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов и бизнес-счета
Часы работы колл-центраПн-пт 8.00-18.00 EST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуВведите номер телефона или нажмите 1, затем 3, затем 7, затем 0, затем 4, затем 2, затем 1 ИЛИ Нажмите 0 # каждый раз, когда он запрашивает ваш номер телефона
Среднее ожидание
Текущее ожидание18
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, электронная почта, фейсбук, интернет, твиттер
Качество связи39%
Качество помощи81%
Голоса клиентов48,681
Информация обновлена в последний разMon Oct 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона AT&T, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента AT&T. Этот номер телефона является AT&T лучшим номером телефона, потому что 220,254 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-331-0500, включают Cancel Service, Service Outage, Dispute a Charge, Device Support, Change Service и другие проблемы обслуживания клиентов. В колл-центр AT&T, в который вы звоните, работают сотрудники из California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas, и он открыт Mon-Fri 8am-6pm EST в соответствии с требованиями клиентов. В общей сложности AT&T имеет 19 телефонных номеров. Не всегда ясно, как лучше всего общаться с AT&T представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting AT&T - by phone or otherwise

Хотя 800-331-0500 является лучшим бесплатным номером AT&T, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других AT&T клиентов, - позвонить по их 800-756-0134 номеру телефона для своего новые клиенты отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-756-0134 для новые клиенты. Если вы считаете, что эта информация неточна или знаете, как связаться с AT&T, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for AT&T.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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