T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 24 минут (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get to a live person fastest: Скажите: «У меня его нет», затем «Новая служба», затем «Представитель».

Reasons customers like you called recently

I can’t sign into my key chain and I can’t approve my phone so I can get into my key ch...
7 часов назад
I am still having issues with my tmobile service. While on a call the conversation from...
день назад
Network extender not working
день назад
Calling about an incorrectly billed amount which was sent to a collection agency
день назад
I want to know if I have insurance * accidental damage coverage on my phone.
2 дня назад
My son is on my t-mobile account and is entering the marine Corp and will be in Califor...
2 дня назад
I want to delete *lines off my account
3 дня назад
I need to reactive my account , but I am I’m Puerto Rico
4 дня назад
I want to register my iPhone on this account I changed my name to your iPhone
4 дня назад
So I ended up changing my cell phone to a iPhone ** I just want it documented in my bil...
4 дня назад
I need help with an issue
5 дней назад
I need to speak to somebody
5 дней назад
Last Saturday ********* $***.** was added to my account (***-***-****) this was done in...
5 дней назад
We are not getting texts until hours later. Also calls are being dropped repeatly for...
6 дней назад
Insurance*secondary line
7 дней назад
See more recent reasons for callingHelp me with my issue
How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

Номер телефона для набора
800-937-8997
Обратный звонок доступен
ДА
Звонок подхватил реальный человек
ДА
Отдел вы звоните
Обслуживание клиентов
Часы работы колл-центра
Пн-вс 6 утра-10 вечера по восточному поясному времени
Лучшее время для набора
7:30 утра
Перейдите лабиринт телефона к человеку
Скажите: «У меня его нет», затем «Новая служба», затем «Представитель».
Среднее ожидание
Текущее ожидание
24
Ранг (среди телефонных номеров)
1
Ранг (в целом)
1
Альтернативные методы
телефон, чат, интернет, твиттер, фейсбук
Качество связи
62%
Качество помощи
55%
Голоса клиентов
7,291
Информация обновлена в последний раз
Sun May 31 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона T-Mobile, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента T-Mobile. Этот номер телефона является T-Mobile лучшим номером телефона, потому что 130,326 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-937-8997, включают Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support и другие проблемы обслуживания клиентов. В колл-центр T-Mobile, в который вы звоните, работают сотрудники из New Mexico, Texas, Philippines, и он открыт Mon-Sun 6am-10pm EST в соответствии с требованиями клиентов. В общей сложности T-Mobile имеет 10 телефонных номеров. Не всегда ясно, как лучше всего общаться с T-Mobile представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting T-Mobile - by phone or otherwise

Хотя 800-937-8997 является лучшим бесплатным номером T-Mobile, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других T-Mobile клиентов, - позвонить по их 877-746-0909 номеру телефона для своего Обслуживание клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 877-746-0909 для Обслуживание клиентов. Если вы считаете, что эта информация неточна или знаете, как связаться с T-Mobile, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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