Sprint Phone Number

Calling Sprint customer service faster by GetHuman

888-211-4727
Customer service
Current Wait: 51 минут (43m avg)
Hours: Mon-Fri 9am-5pm CST; best time to call: 10:15am
Get to a live person fastest: Нажмите 0 # каждый раз, когда он запрашивает номер счета, затем 4, затем 0 #, 0 #, затем 5, затем 0, 0, 0

Reasons customers like you called recently

I need to switch my phone
Complications with my bill
I had two accounts with sprint one personal and one business. *I got a jot spot device...
Need to reset pin number to do claim for a new phone since phone was lost
My phone will not accept emails or send emails.*I have * phones ***-***-**** and...
why is my bill $**.** it is different at every month higher bill
phone keeps freezing-just black screen. often get message the home page is frozen.*cal...
The problem is:* *phone temporarily not in service** Its confusing Only * phone is...
The touch screen seems not to work, although still recieve message
I went to Sprint Store, Celanese Road, Rock Hill, S. C. *****. The Representative, Jos...
Cannot wait on hold for ** minutes to just ask for a US rep
Miss placed phones so i need a wholed on them til found
My password and user name
ABOUT MY PASSWORD and user name pleas
My phone was listed as lost or stolen which it wasn’t but I can provide the imei number...
See more recent reasons for calling

Help me with my issue

How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 888-211-4727 - by the Numbers

Номер телефона для набора888-211-4727
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9 до 17 часов по тихоокеанскому времени
Лучшее время для набора10:15 утра
Перейдите лабиринт телефона к человекуНажмите 0 # каждый раз, когда он запрашивает номер счета, затем 4, затем 0 #, 0 #, затем 5, затем 0, 0, 0
Среднее ожидание
Текущее ожидание51
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, твиттер, веб
Качество связи73%
Качество помощи60%
Голоса клиентов5,296
Информация обновлена в последний разMon Oct 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Sprint, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Sprint. Этот номер телефона является Sprint лучшим номером телефона, потому что 135,576 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-211-4727, включают Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support и другие проблемы обслуживания клиентов. В колл-центр Sprint, в который вы звоните, работают сотрудники из Colorado, Kansas, Texas, Oklahoma, и он открыт Mon-Fri 9am-5pm CST в соответствии с требованиями клиентов. В общей сложности Sprint имеет 6 телефонных номеров. Не всегда ясно, как лучше всего общаться с Sprint представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Sprint - by phone or otherwise

Хотя 888-211-4727 является лучшим бесплатным номером Sprint, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Sprint клиентов, - позвонить по их 800-877-4020 номеру телефона для своего Проводные отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-877-4020 для Проводные. Если вы считаете, что эта информация неточна или знаете, как связаться с Sprint, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!