Sprint Phone Number

Call Sprint customer service faster with GetHuman

888-211-4727
Customer service
Current Wait: 47 минут (43m avg)
Hours: Mon-Fri 9am-5pm CST; best time to call: 10:15am
Get to a live person fastest: Нажмите 0 # каждый раз, когда он запрашивает номер счета, затем 4, затем 0 #, 0 #, затем 5, затем 0, 0, 0
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Around year **** my identity was stolen use it to get a sprint phone, which mess me up...
I am eligible for upgrades on both my phone and my wife's phone. We would like to upgra...
Just want to pay my bill for number (***)***-****
Hi, I have IPhone SE* bought when its was new maybe in *********, It was unlocked and w...
Phone says user password after restart. Don't know password. This is my wife's phone...
My phone is asking for a password and I don't have one. I usually use the pattern one...
It appears that I may still be being billed and funds taken from credit card as I recei...
Trying to inquire about upgrade
Still waiting for phone call
Can’t get into phone*Forgot password and do not want to lose my data and reset whole ph...
I want to change carriers
We are trying to get a refund on a flight to Vegas we booked for October ****. Travelin...
Need unlock code for device
I want to give permission for my son to use his SIM card in my phone
Service is coming and going. Was trying to get a refund for my services
See more recent reasons for calling

Help me with my issue

How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 888-211-4727 - by the Numbers

Номер телефона для набора888-211-4727
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9 до 17 часов по тихоокеанскому времени
Лучшее время для набора10:15 утра
Перейдите лабиринт телефона к человекуНажмите 0 # каждый раз, когда он запрашивает номер счета, затем 4, затем 0 #, 0 #, затем 5, затем 0, 0, 0
Среднее ожидание
Текущее ожидание47
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, твиттер, веб
Качество связи56%
Качество помощи83%
Голоса клиентов5,319
Информация обновлена в последний разFri Nov 26 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Sprint, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Sprint. Этот номер телефона является Sprint лучшим номером телефона, потому что 135,576 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-211-4727, включают Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support и другие проблемы обслуживания клиентов. В колл-центр Sprint, в который вы звоните, работают сотрудники из Colorado, Kansas, Texas, Oklahoma, и он открыт Mon-Fri 9am-5pm CST в соответствии с требованиями клиентов. В общей сложности Sprint имеет 6 телефонных номеров. Не всегда ясно, как лучше всего общаться с Sprint представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Sprint - by phone or otherwise

Хотя 888-211-4727 - лучший бесплатный номер для Sprint, существует 9 всего способов связаться с ними. По мнению других Sprint клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 800-877-4020 своего отдела Проводные. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 800-877-4020 для Проводные. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Sprint, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Sprint Contact Info

All Sprint contacts
Sprint номер телефонаBEST
Sprint Live Chat
Sprint Справочная служба
Sprint в твиттере
General customer information

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!