Verizon Phone Number

Call Verizon customer service faster with GetHuman

888-910-4366
Customer service
800-538-2686
Новые беспроводные клиенты
Current Wait: 17 минут (12m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 1pm
Get to a live person fastest: Нажмите 1 для обслуживания клиентов, нажмите 2, чтобы подписаться на новую услугу
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Reasons customers like you called recently

I need to check to see if the phone that I found is one that I needed the proof of purc...
I’m trying to register my phone but forgot my answers to my security questions
I want to know if I can buy out right a newer plan then is the a lower cost plan than w...
There was a new phone and a new line*Purchased on my account that I had no knowledge or...
I am the account owner. My issues are simple. I was told that after a $*.** down paymen...
we live in the Black Hills of South Dakota and there are several part time, privately o...
I have a Jetpack with phone number ***-***-****. My email is *****@***.com. I need to r...
I need help in getting a copy of my call log
I received a free cell phone from you, but I had already got a phone from my local Veri...
I called Verizon to arrange to stop my **-year-old mother’s Verizon service and then st...
Need to cancel single line, which has been charged since not needing. **********
Router yellow light, no internet service. Tried power cycle and reset. Ethernet wan see...
I need to reactivate my suspended account
See more recent reasons for calling

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How to call Verizon

Our Editor's Notes on Verizon's Phone-Based Customer Care

Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.

Why Do People Call Verizon Customer Service?

People make calls to Verizon for many reasons, including:

  • Purchasing new wireless or mobile services and devices.
  • Upgrading, changing or canceling plans.
  • Technical support and issues with service quality.
  • Questions about services.
  • Changes in customer information, such as contact information or customer names.
  • Questions about bills.
  • Requesting payment arrangements.

Calling Verizon Customer Service

There are several ways for customers to connect with Verizon by phone:

  • Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
  • Dial *611 from a Verizon phone.
  • Request a call-back from Verizon's website. Call-back appointments can be set via the website as well, providing additional consumer convenience.

Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.

Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.

Verizon Phone-Based Customer Service

Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.

Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.

How Do Customers Feel About Calling Verizon?

Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.

One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.

However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.

Notable Cases

One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.

Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.

What Issues Can Verizon Customers Resolve Over the Phone?

Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:

  • Billing questions, including researching and removing erroneous charges
  • Changing plans and services to suit customer needs
  • Selecting and upgrading devices
  • Addressing possible technical issues with devices or phone service
  • Scheduling service calls or appointments

Other Issues

Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.

Unresolved Issues With Verizon Telephone Customer Service

While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:

  • Contact Verizon through other means, including email, web-based chat, or social media platforms. One advantage of addressing customer service issues via text is that you may have an easier time communicating your situation to the representative. You'll also have a record of the communication that could come in handy later.
  • Call customer service again and speak to a different representative. Representatives are individuals and some may be better able to understand and address your concerns.
  • Visit a Verizon store. Talking to a Verizon representative in person may be more effective than phone communication. In addition, store personnel can inspect and, in some cases, service your device or devices.

Customer Number 888-910-4366 - by the Numbers

Номер телефона для набора888-910-4366
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Пт с 8:00 до 1:00, суббота с 8:00 до 22:00, ВС с 8:00 до 22:00 EST
Лучшее время для набора1 вечер
Перейдите лабиринт телефона к человекуНажмите 1 для обслуживания клиентов, нажмите 2, чтобы подписаться на новую услугу
Среднее ожидание
Текущее ожидание17
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, твиттер, веб
Качество связи55%
Качество помощи70%
Голоса клиентов5,738
Информация обновлена в последний разFri Aug 12 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Verizon, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Verizon. Этот номер телефона является Verizon лучшим номером телефона, потому что 49,122 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-910-4366, включают Setup Service, Device Support, Dispute a Charge, Service Outage, Transfer Service и другие проблемы обслуживания клиентов. В колл-центр Verizon, в который вы звоните, работают сотрудники из North Carolin, Iowa, India, и он открыт Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST в соответствии с требованиями клиентов. В общей сложности Verizon имеет 9 телефонных номеров. Не всегда ясно, как лучше всего общаться с Verizon представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Verizon - by phone or otherwise

Хотя 888-910-4366 - лучший бесплатный номер для Verizon, существует 12 всего способов связаться с ними. По мнению других Verizon клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 800-538-2686 своего отдела Новые беспроводные клиенты. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 800-538-2686 для Новые беспроводные клиенты. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Verizon, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Verizon.

What is GetHuman's Relationship to Verizon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Verizon Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Verizon contacts
Verizon номер телефонаBEST
Verizon Live Chat
Verizon Справочная служба
Verizon в твиттере
General customer information

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