Metro PCS Phone Number

Calling Metro PCS customer service faster by GetHuman

888-863-8768
Customer service
Current Wait: 45 минут (17m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
Get to a live person fastest:

Reasons customers like you called recently

I need to make payment arrangement
I need help resetting my pad I locked myself out and can't remember my password
I want a new phone number
I'm told I cannot return a a phone to a local store do to your policies being changed l...
Hi my name is Lisa Doolittle and I purchased a phone on OfferUp from my guy name Raymon...
I purchased a phone on OfferUp from a guy named Raymond the phone already had service o...
Can't call or receive calls now phone keeps hanging up
I would like my PIN number or password I lost the business card it was written down on
I want to change my plan
An Uber Driver just stole my phone and will not return it. I made a police report but h...
Keeping a phone on due to deployment
Uhhhhhhbbbhhghhhhhhhhhhhhhh
Need help with issue Now..
Good afternoon, I brought a new iPad for my son I try it can't charge. No power for a...
I just signed up with you ******** and I had to take the * month auto payment plan to g...
See more recent reasons for calling

Help me with my issue

How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

Номер телефона для набора888-863-8768
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Сб с 9 утра до 7 вечера по восточному времени
Лучшее время для набора9:00 утра
Перейдите лабиринт телефона к человекуПрямо к человеку
Среднее ожидание
Текущее ожидание45
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет, фейсбук, твиттер
Качество связи50%
Качество помощи30%
Голоса клиентов26,490
Информация обновлена в последний разSun Nov 22 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Metro PCS, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Metro PCS. Этот номер телефона является Metro PCS лучшим номером телефона, потому что 716,676 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-863-8768, включают Payment Arrangement, Device Support, Lost or Stolen Phone, Account Restricted, Transfer Service и другие проблемы обслуживания клиентов. В колл-центр Metro PCS, в который вы звоните, работают сотрудники из Dallas, и он открыт Mon-Sat 9am-7pm EST в соответствии с требованиями клиентов. В общей сложности Metro PCS имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Metro PCS представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Metro PCS - by phone or otherwise

Хотя 888-863-8768 является лучшим бесплатным номером Metro PCS, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Metro PCS клиентов, - позвонить по их 214-265-2550 номеру телефона для своего Корпоративные офисы отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 214-265-2550 для Корпоративные офисы. Если вы считаете, что эта информация неточна или знаете, как связаться с Metro PCS, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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