Metro PCS Phone Number

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Customer service
Позвоните для новой услуги
  • Calls Metro PCS's Customer Service department
  • The average hold time is 21m
  • The current wait is approximately 41m
  • Hours are Mon-Sun 6am-2am CST
  • The best time to call is 9:00am
  • Популярные проблемы в этом колл-центре: ограничение учетной записи, порядок оплаты, поддержка устройств, потерянный или украденный телефон и услуга перевода.
  • Reach a live Metro PCS agent:
  • What you hear when you call: Если вы звоните кому-то другому, скажите «переключить линию». Иначе, что я могу для тебя сделать?

Заметки редактора о службе поддержки клиентов Metro PCS по телефону

Dec 1, 2023

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

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Transfer phone *****-***-****
I need info to switch my Aunt's * to another carrier*Lisa French****-***-****
I am trying to get my account number and a transfer pin
My last cellphone The new Revelry phone, has been gone on or around October **st. Befo...
I need to know if I filed a claim
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I added global voice on my plan, I have arrived in Thailand and my phone shows no servi...
I'm being hacked from someone and they won't stop
need a transfer pin for each of the numbers on this account
I was in pursuit of buying a metro phone that was on a propo of ** dollars for a new Sa...
How to call Metro PCS

Metro PCS Customer Phone Number 888-863-8768 - Stats

Номер телефона для набора888-863-8768
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Вс 6:00-2:00 CST
Лучшее время для набора9:00 утра
Среднее ожидание21 минут
Текущее ожидание41 минут
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Каналы связителефон, интернет, фейсбук, твиттер, чат
Качество связи46%
Качество помощи81%
Голоса клиентов26,495
Информация обновлена в последний разTue Nov 28 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Metro PCS, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Metro PCS. Этот номер телефона является Metro PCS лучшим номером телефона, потому что 716,676 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-863-8768, включают Account Restricted, Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service и другие проблемы обслуживания клиентов. В колл-центр Metro PCS, в который вы звоните, работают сотрудники из Dallas, и он открыт Mon-Sun 6am-2am CST в соответствии с требованиями клиентов. В общей сложности Metro PCS имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Metro PCS представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Есть и другие способы связаться с Metro PCS, включая чат, веб-сайт/службу поддержки, аккаунт в Twitter и Facebook/Messenger. Посетите нашу страницу обслуживания клиентов Metro PCS для получения дополнительной информации.
Metro PCS Customer ServiceMetro PCS Call-back Service

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Платите слишком много за ваш план?

Спустя 10 лет оказания помощи потребителям, мы поняли, что вам нужен беспристрастный, живой человек, с которым вы можете поговорить о сравнении различных тарифных планов на телевидение, кабельное телевидение, Интернет и телефонную связь в вашем регионе - кто-то, кто сможет сравнить лучшие предложения среди поставщиков телекоммуникационных услуг. Поэтому мы создали бесплатную услугу консьержа, которую вы можете позвонить по телефону, указанному ниже.

Звоните в любое время: 888-379-2546Наш консьерж не связан и поэтому может сравнивать сделки во многих компаниях
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