Updated October 11, 2024

Google Play Часто задаваемые вопросы для клиентов

Лучшие ответы и практические руководства

Какой номер телефона у Google Play?

Чаще всего нам задают вопрос о том, как поговорить со службой поддержки клиентов Google Play. Нажмите здесь, чтобы просмотреть контактную информацию, электронную почту и параметры чата, найти живого человека, время ожидания и многое другое.

Как обновить свою учетную запись и платежную информацию в Google Play?

Обновление платежной информации в Google Play Store стало простым с помощью этого пошагового руководства. Войдя в свою учетную запись и перейдя...

Как восстановить учетную запись Google Play?

Вам может потребоваться восстановить свою учетную запись Google Play после того, как Google заблокировал вас в системе или после того, как вы заблокировали себя...

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Недавние вопросы клиентов по Google Play

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

Спросил Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

Спросил May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

Спросил May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

Спросил Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

Спросил Apr 15, 2024 4:08 PM

Помогите мне решить мою проблему со службой поддержки клиентов Google Play.

Gift Cards

Как мне использовать подарочную карту Google Play для покупок?

С помощью подарочных карт вы можете приобретать цифровой контент или подписываться на приложения в Google Play Store. Однако вам необходимо выкупить...

Google Play Часто задаваемые вопросы для клиентов

Лучшие ответы и практические руководства

Какой номер телефона у Google Play?

Как обновить свою учетную запись и платежную информацию в Google Play?

Как восстановить учетную запись Google Play?

Недавние вопросы клиентов по Google Play

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

Помогите мне решить мою проблему со службой поддержки клиентов Google Play.

Gift Cards

Как мне использовать подарочную карту Google Play для покупок?

Как проверить баланс моей подарочной карты Google Play?

Как отправить кому-нибудь подарочную карту Google Play?

Как запросить возврат средств на подарочную карту из Google Play?

Как купить подарочную карту в Google Play?

Что делать, если баланс моей подарочной карты Google Play не загружается?

Как решить проблему с не загруженной подарочной картой или промо-кодом Google Play?

Subscriptions

Как отменить подписку на Google Play?

Support

Можно ли получить техническую поддержку в Google Play?

Security

Как сообщить о несанкционированных платежах в Google Pay?

Как я могу оспорить сборы в Google Play?

Billing

Как обновить свою учетную запись и платежную информацию в Google Play?

Account Recovery

Как восстановить учетную запись Google Play?

Payment Methods

Могу ли я использовать несколько способов оплаты для одной покупки в Google Play?

App Downloads

Каков максимальный размер загружаемых приложений в Google Play?

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