UPS Phone Number

Calling UPS customer service faster by GetHuman

800-742-5877
Customer service
Current Wait: 17 минут (9m avg)
Hours: Mon-Fri 8am-midnight EST; best time to call: 8:30am
Get to a live person fastest: Нажмите 0 в каждой строке, игнорируя сообщения ИЛИ Скажите «Обслуживание клиентов» дважды, автоматизированная система попросит вас выбрать из списка опций, повторите «Обслуживание клиентов» еще раз.

Reasons customers like you called recently

I ordered a lava lamp from Alien **** and it was not delivered and was sent back somewhere
Is my package on the way
I had out side my front door Fedex package and USps folks picked up my package. *Ok Fed...
Ups delivered package to wrong address previously. Getting new package delivered and wa...
I need to confirm the UPS location where my package has been delivered and is currently...
Having a problem getting my package no you're having a problem get it to me and the mor...
Tryna track my package Ups left a note stating my package will be delivered to ***** gr...
can't bill account website broken
UPS tried to deliver a package twice to our virtual office. They were not able and it h...
My package has not been updated and is stuck saying "We're not able to deliver this pac...
About the tracking to Cambodia
Update payment method
I ordered an item to be made from a vendor, to be shipped to my customer. The vendor ma...
Tech support to sign up for My Choice
Hello, I was told that my package is waiting to be picked up at one of the UPS warehous...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on UPS's Phone-Based Customer Care

UPS is a major shipping company that operates around the world. As one of the largest companies in its industry, UPS receives many calls each day from customers with questions and concerns about the delivery of packages and letters.

Why Do People Call UPS Customer Support?

People call UPS for a range of reasons, including:

  • Questions about shipping and mailing costs and policies
  • Help with tracking packages and letters
  • Purchasing services
  • Filing a claim for lost or damaged items or packages
  • Complaining about a driver or service at a UPS agent or office
  • Questions about international shipping and customs
  • Making a delivery change

Best Practices for Calling UPS Customer Service

Here are some tips for a successful call to UPS customer service:

  • Before calling UPS, make sure you are dialing the correct number. There are different numbers for domestic and international shipping, as well as for freight pallets and packages over 150 pounds. It's also important to call the designated UPS number for the country that you are calling from.
  • When calling, have relevant documentation in front of you, including any tracking numbers, invoices, receipts, or communications between you and UPS. If possible, have the names and addresses for both the shipper and the receiver available.
  • Have pen and paper handy so that you can take down any notes or confirmation numbers provided to you by the UPS customer service representative.

How do Consumers Feel About Calling UPS Customer Service?

UPS generally has a good reputation for providing quality customer service. In most cases, people are satisfied with UPS's ability to deliver packages quickly and in good condition. Calls to UPS are usually answered quickly and resolutions are achieved with minimal to the caller.

It should be noted, however, that there can be longer wait times for customer service agents during peak delivery periods, such as right before the winter holidays.

There are a few complaints that have been noted by news media or third-party advocates. These have generally involved cases in which a caller made a claim due to a shipping mishap or damaged product. In some cases, UPS took longer than it should have to approve a claim and compensate the caller.

What Kind of Issues can UPS Customer Service Representative Resolve?

A UPS customer service representative can handle most issues over the phone. These include tracking packages and launching investigations into packages that appear to have gone missing. The agent may also be able to assist with filing and processing claims for lost and damaged items.

UPS customer support agents can also answer questions about shipping and let you know if an item require special handling or whether it is an item that UPS can legally ship. If you need to change delivery instructions for a package, UPS agents may also be able to assist in re-directing the item to a different address.

What Can't Be Resolved With a Call to UPS Customer Service?

Some tasks cannot easily be completed over the phone. Physical shipment of goods, for example, will require you to visit a UPS agent or to print out a shipping label at home and then dropping your package off at a UPS collection box.

There may be some situations in which you must physically bring in a damaged box or item for assessment if you are making an insurance claim. However, a phone agent may be able to direct you to a location where you can meet with a UPS employee to complete the inspection.

What Should You Do If You Have an Unsuccessful Call with UPS?

You hang up the phone after speaking to a UPS phone representative and feel as though your questions were not answered or that your problem has not been resolved, don't fret. Options are still available to you:

  • If you took notes during your initial call to UPS customer service, review them. If you were not able to take down notes while talking to an agent, take a few minutes to write down what you remember from the call. This information can be useful as you escalate your case.
  • Once you feel comfortable doing so, call UPS back. The next representative you speak to me be able to better understand your concerns and provide you with assistance.
  • If your second call fails, you have the option of sending email to UPS through its website or getting in touch through one of its social media accounts. Both of these options provide you with a transcript of your communications, which can be useful if you have to take your issue to UPS management.
  • You may also be able to visit a UPS Customer Center and ask to speak to someone there about your concerns. Don't confuse UPS Customer Centers with UPS Stores or Authorized Shipping Outlets. The latter two are independent businesses that are likely limited in their ability to help, particularly if they were not involved in the shipping or delivery of a package.

Customer Number 800-742-5877 - by the Numbers

Номер телефона для набора800-742-5877
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 8 утра-полночь EST
Лучшее время для набора8:30
Перейдите лабиринт телефона к человекуНажмите 0 в каждой строке, игнорируя сообщения ИЛИ Скажите «Обслуживание клиентов» дважды, автоматизированная система попросит вас выбрать из списка опций, повторите «Обслуживание клиентов» еще раз.
Среднее ожидание
Текущее ожидание17
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, фейсбук, электронная почта, интернет, твиттер
Качество связи80%
Качество помощи79%
Голоса клиентов2,591
Информация обновлена в последний разMon Oct 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона UPS, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента UPS. Этот номер телефона является UPS лучшим номером телефона, потому что 157,950 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-742-5877, включают Track a Package, Lost Package, Change Delivery Address, Missing Delivery, Delivery Issue и другие проблемы обслуживания клиентов. В колл-центр UPS, в который вы звоните, работают сотрудники из Michigan, и он открыт Mon-Fri 8am-midnight EST в соответствии с требованиями клиентов. В общей сложности UPS имеет 6 телефонных номеров. Не всегда ясно, как лучше всего общаться с UPS представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting UPS - by phone or otherwise

Хотя 800-742-5877 является лучшим бесплатным номером UPS, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других UPS клиентов, - позвонить по их 877-289-6418 номеру телефона для своего Онлайн доставка и отслеживание отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Live Chat для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с UPS, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for UPS.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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