Optimum Phone Number

Calling Optimum customer service faster by GetHuman

888-276-5255
Customer service
Current Wait: 47 минут (12m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get to a live person fastest: Нажмите 1, затем 0 в каждом приглашении, пока не будет передано

Reasons customers like you called recently

i want to down grade my cable
We are having problems with our cable. A technician came yesterday and said our booster...
when taping a prog. the prog is cut off before it ends
disconnect service at house I'm demolishing in Jackson NJ
Picture on the screen on the tv in the bedroom like million of dots or snow falling
WHAT HAPPENED TO MY USA CHANNEL WHICH I HAD YESTERDAY? WHY WAS IT TAKEN OFF MY CABLE...
I would like to cancel my account
Talk to someone on phone
Constant display on Altice box : “CM Registering’
I hope I’m talking direct with a optimum rep. I want to send my optimum modem back, I d...
* of my cable boxes are completely out. Shows no power and no lights.
I'd like to lower my monthly rate by enrolling in any SPECIAL that exists!*My monthly b...
No service on telephone
internet service has been out since Thursday. wireless network does not appear to work...
I was billed for service AFTER we cancelled our relationship with Optimum. I have also...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Customer Number 888-276-5255 - by the Numbers

Номер телефона для набора888-276-5255
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:30
Перейдите лабиринт телефона к человекуНажмите 1, затем 0 в каждом приглашении, пока не будет передано
Среднее ожидание
Текущее ожидание47
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет
Качество связи75%
Качество помощи35%
Голоса клиентов60,551
Информация обновлена в последний разFri Nov 20 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Optimum, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Optimum. Этот номер телефона является Optimum лучшим номером телефона, потому что 185,034 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-276-5255, включают Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support и другие проблемы обслуживания клиентов. В колл-центр Optimum, в который вы звоните, работают сотрудники из Connecticut, New Jersey, New York, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Optimum имеет 7 телефонных номеров. Не всегда ясно, как лучше всего общаться с Optimum представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Optimum - by phone or otherwise

Хотя 888-276-5255 является лучшим бесплатным номером Optimum, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Optimum клиентов, - позвонить по их 877-584-2495 номеру телефона для своего Обслуживание клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 877-584-2495 для Обслуживание клиентов. Если вы считаете, что эта информация неточна или знаете, как связаться с Optimum, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Optimum.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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