DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
888-715-3291
Новый клиент Консьерж
Current Wait: 48 минут (19m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get to a live person fastest: Нажмите 2, чтобы заказать новую услугу, нажмите 1 для обслуживания клиентов или нажмите 3, чтобы услышать текущие акции
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Reasons customers like you called recently

Have had several people to look at it nothing seems to work believe it's the power
If you cancel newsmax and o A nn I will cancel you!
Help with payment and charges on bill.
I need to reset password for direct tv
I want the to remove Fox News, News Max and any other channel that has condoned or supp...
Update was pushed. Now my remote control does not fully work. I cannot change channel...
The sound is off on my living room tv
CAN I WATCH HBO FREE ONLINE IF I HAVE HBO ALREADY ON DIRECT TV
My bill went up..*Again
Account is frozen and would like to get it activated again. And check into internet ser...
How do I get rid of the close caption message on my television? What button do I push...
I dont know how to pay my bill because I dont know the account number and the phone num...
got a directv remote not working with new tcl tv , tcl says it your remote is the probl...
I like to take my service out of vacation hold on DirecTV
I have a question about my bill
See more recent reasons for calling

Help me with my issue

How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

Номер телефона для набора888-238-3712
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора9:30
Перейдите лабиринт телефона к человекуНажмите 2, чтобы заказать новую услугу, нажмите 1 для обслуживания клиентов или нажмите 3, чтобы услышать текущие акции
Среднее ожидание
Текущее ожидание48
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, фейсбук, твиттер, интернет
Качество связи65%
Качество помощи33%
Голоса клиентов74,382
Информация обновлена в последний разSun Jan 17 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона DirecTV, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента DirecTV. Этот номер телефона является DirecTV лучшим номером телефона, потому что 226,548 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-238-3712, включают Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry и другие проблемы обслуживания клиентов. В колл-центр DirecTV, в который вы звоните, работают сотрудники из Colorado, Idaho, Montana, Texas, Oklahoma, Philippines, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности DirecTV имеет 7 телефонных номеров. Не всегда ясно, как лучше всего общаться с DirecTV представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting DirecTV - by phone or otherwise

Хотя 888-238-3712 является лучшим бесплатным номером DirecTV, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других DirecTV клиентов, - позвонить по их 800-531-5000 номеру телефона для своего Обслуживание клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-531-5000 для Обслуживание клиентов. Если вы считаете, что эта информация неточна или знаете, как связаться с DirecTV, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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