DirecTV Phone Number

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Current Wait: 25 минут (23m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 3:30pm
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Reasons customers like you called recently

Getting an error (***)—No cable for two days. Cable just stiopped workoing randomly (no...
3 часа назад
my promotion ended and i am paying too much for service. I am looking for a promotion...
4 часа назад
My promotion ended and i am paying too much now for service. I want a new promotion or...
4 часа назад
I need to talk about my bill
10 часов назад
I received an email on ********* confirming my conversation with their social media dep...
11 часов назад
I have an outstanding balance I would love to pay off.
11 часов назад
Activating TV receiver.
день назад
Signal and satellite not together . This is third time and every time tech has to come...
день назад
I am a direct tv customer for about * years now, I pay $***.** a month why am I seeing...
день назад
I need an installer to reposition my Direct TV satellite dish. Was removed for home imp...
день назад
how do I get HBO MAX streaming on my tv set - I have a subscription to HBO with my Di...
3 дня назад
There is a youtuber called ARMCHAIR DETECTIVE and he is livestreaming the launch from y...
3 дня назад
All of my TV's say unable to connect to a server
3 дня назад
Want to change type of service
3 дня назад
Screen stopped working and will not reboot
4 дня назад
See more recent reasons for callingHelp me with my issue
How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

Номер телефона для набора
888-238-3712
Обратный звонок доступен
ДА
Звонок подхватил реальный человек
ДА
Отдел вы звоните
Обслуживание клиентов
Часы работы колл-центра
Пн-Пт с 8:00 до 1:00, суббота с 8:00 до 22:00, ВС с 8:00 до 22:00 EST
Лучшее время для набора
15:30
Перейдите лабиринт телефона к человеку
Нажмите 2, чтобы заказать новую услугу, нажмите 1 для обслуживания клиентов или нажмите 3, чтобы услышать текущие акции
Среднее ожидание
Текущее ожидание
25
Ранг (среди телефонных номеров)
1
Ранг (в целом)
1
Альтернативные методы
телефон, чат, фейсбук, твиттер, интернет
Качество связи
69%
Качество помощи
37%
Голоса клиентов
74,386
Информация обновлена в последний раз
Sun May 31 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона DirecTV, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента DirecTV. Этот номер телефона является DirecTV лучшим номером телефона, потому что 226,548 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-238-3712, включают Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry и другие проблемы обслуживания клиентов. В колл-центр DirecTV, в который вы звоните, работают сотрудники из Colorado, Idaho, Montana, Texas, Oklahoma, Philippines, и он открыт Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST в соответствии с требованиями клиентов. В общей сложности DirecTV имеет 7 телефонных номеров. Не всегда ясно, как лучше всего общаться с DirecTV представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting DirecTV - by phone or otherwise

Хотя 888-238-3712 является лучшим бесплатным номером DirecTV, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других DirecTV клиентов, - позвонить по их 800-531-5000 номеру телефона для своего Обслуживание клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-531-5000 для Обслуживание клиентов. Если вы считаете, что эта информация неточна или знаете, как связаться с DirecTV, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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