Time Warner Phone Number

Calling Time Warner customer service faster by GetHuman

800-892-2253
Customer service
Current Wait: 128 минут (89m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
Get to a live person fastest: Продолжайте нажимать 0 независимо от подсказок

Reasons customers like you called recently

Modem completely stopped working
I want to order a video on demand, but it's not happening, can you help me place an order?
Need to have may service line physically checked for damage
WiFi password is not working. Nor are televisions.
internet connection cutting off quit often
Returned from trip none of my three phones are working. Have been away for three months.
My name is George Vattamattam, live in Sarasota, Florida and I don't have a spectrum TV...
We called “Melissa” in Orlando Fla. Yesterday to change our outgoing message because t...
Are security got compromised and I want you reset and verify the router here at the hou...
I need to disconnect my TV service and i want to keep my internet
Hello. I cancelled service over a year ago but accidentally made an online payment in...
My telephone doesn't work anymore.. What is wrong? No dial tone, no anything.
I can't use google chrome anymore.
slow internet unhappy
I got a collection letter from an agency named ERC. I checked my account online, and i...
See more recent reasons for calling

Help me with my issue

How to call Time Warner

Our Editor's Notes on Time Warner's Phone-Based Customer Care

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Customer Number 800-892-2253 - by the Numbers

Номер телефона для набора800-892-2253
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9 до 17 часов по восточному поясному времени
Лучшее время для набора9:05
Перейдите лабиринт телефона к человекуПродолжайте нажимать 0 независимо от подсказок
Среднее ожидание
Текущее ожидание128
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, электронная почта, facebook, интернет, твиттер
Качество связи73%
Качество помощи76%
Голоса клиентов3,128
Информация обновлена в последний разSun Oct 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Time Warner, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Time Warner. Этот номер телефона является Time Warner лучшим номером телефона, потому что 35,976 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-892-2253, включают Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access и другие проблемы обслуживания клиентов. В колл-центр Time Warner, в который вы звоните, работают сотрудники из California, Texas, и он открыт Mon-Fri 9am-5pm EST в соответствии с требованиями клиентов. В общей сложности Time Warner имеет 10 телефонных номеров. Не всегда ясно, как лучше всего общаться с Time Warner представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Time Warner - by phone or otherwise

Хотя 800-892-2253 является лучшим бесплатным номером Time Warner, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Time Warner клиентов, - позвонить по их 888-615-0301 номеру телефона для своего новые клиенты отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 888-615-0301 для новые клиенты. Если вы считаете, что эта информация неточна или знаете, как связаться с Time Warner, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Time Warner.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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