Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 23 минут (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get to a live person fastest: Нажмите 0, затем 0 #, когда запросит номер вашей учетной записи.

Reasons customers like you called recently

I am a Chase * IHG Mastercard card holder. One of my card benefits is cell phone protec...
2 часа назад
Why were numerous Chase closed in *****, ***** area codes
11 часов назад
It say my account is locked because suspicious activity and I don’t understand why it s...
20 часов назад
Can’t access my chase account and lost my debit card
день назад
I received my debit card and I need to unlock online banking access I was told that is...
день назад
I received an email stating my account is on hold due to unusual debit card attemps. I...
день назад
I had a chase card years ago with $**** limit and then closed the account. I have a la...
день назад
Credit charge dispute
день назад
Fee should not have been charged
день назад
acct *********** David K. Perry*I sent by mail ,*-**-**, a deposit for *$ ****.**. The...
день назад
I want to cancel my card
2 дня назад
Unknown charges to account
3 дня назад
Debit card. Have there been transactions in last two hours.
3 дня назад
Can’t find my debit card. Have their been transactions in last two hours
3 дня назад
My unlock got locked and I verified my idieinty to a customer service and she said I wa...
3 дня назад
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Номер телефона для набора
800-935-9935
Обратный звонок доступен
ДА
Звонок подхватил реальный человек
ДА
Отдел вы звоните
Обслуживание клиентов
Часы работы колл-центра
24 часа, 7 дней
Лучшее время для набора
9:05
Перейдите лабиринт телефона к человеку
Нажмите 0, затем 0 #, когда запросит номер вашей учетной записи.
Среднее ожидание
Текущее ожидание
23
Ранг (среди телефонных номеров)
1
Ранг (в целом)
1
Альтернативные методы
телефон, интернет
Качество связи
77%
Качество помощи
80%
Голоса клиентов
3,972
Информация обновлена в последний раз
Sun May 31 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Chase, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Chase. Этот номер телефона является Chase лучшим номером телефона, потому что 95,778 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-935-9935, включают Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud и другие проблемы обслуживания клиентов. В колл-центр Chase, в который вы звоните, работают сотрудники из Philippines, India, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Chase имеет 5 телефонных номеров. Не всегда ясно, как лучше всего общаться с Chase представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Chase - by phone or otherwise

Хотя 800-935-9935 является лучшим бесплатным номером Chase, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Chase клиентов, - позвонить по их 877-242-7372 номеру телефона для своего Мобильный банкинг отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Chase, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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