Booking.com is an online travel booking agency that lists over 28 million properties. With customers all over the world, it isn't surprising that Booking.com receives a lot of requests for customer service.
People who are planning trips and vacations contact Booking.com for a range of reasons, including:
Booking.com only provides phone assistance to customers who have booked travel on the site and can provide a confirmation number and PIN when calling in. This information is provided via email after making a reservation.
If you have not made a reservation or don't have your confirmation email, you'll have to use Booking.com's web-based customer service.
In addition to having your confirmation email in front of you, you'll also need any additional correspondence between you and Booking.com or your travel vendor. It's also wise to have pen and paper handy so that you can take notes, including confirmation or cancelation numbers, during your call.
Reminder: Booking.com is a third-party booking engine, not a travel vendor. This means that customer service representatives for Booking.com may be limited as to how much they can do for you. While an agent may be able to intercede on your behalf, you may still find yourself subject to the restrictions placed on your transaction by the vendor itself.
The issue of working with a third-party booking agency can also significantly delay response times, as Booking.com representatives may have to spend time contacting a vendor and then relaying information to you.
There seems to be a range of opinions when it comes to Booking.com's phone-based customer service. While there are individuals who are perfectly satisfied with the service they've received, there are also reports of extremely poor service. Common complaints include Booking.com not honoring prices and promotions, as well as failure to complete promised refunds.
Notable Media Cases
A journalist reported multiple cases of Booking.com failures, including quoting a nightly rate for a room and then, with no warning, tripling the rate right before the traveler was set to arrive in town. In another case, Booking.com offered a promotional deal to tourists at a specific location, only to sharply reduce the offer months later leaving travelers scrambling to rethink their budgets.
In both cases, it took third-party intervention to secure acceptable resolutions for both customers.
Booking.com customer support can resolve many issues and concerns experienced by travelers who use the Booking.com site. These include questions about bookings that have already been made, questions about changes to reservations, canceling reservations and mediating between vendors and customers.
Booking.com phone support is not available to those who have not booked travel with Booking.com. Site users who have general questions but do not yet have a reservation must contact Booking.com through its website customer service portal.
Because Booking.com is a third-party booking service, it may not be possible for Booking.com to persuade vendors to provide refunds or other forms of compensation in situations where a transaction agreement makes it clear that the customer is not entitled to a refund or compensation.
If you get off the phone feeling frustrated after a call to Booking.com customer service, don't give up. A resolution may still be possible.
Review the notes that you took during the call. If you weren't able to take notes, do so now. Write down or type out what you remember from your conversation with a Booking.com customer service representative. This information can be useful if you have to escalate your case.
Try calling Booking.com back. You may reach a more experienced or better-trained customer service agent who actually able to provide real assistance.
Another option is to try connecting through Booking.com's customer service portal on its site. Booking.com also has a presence on some social media platforms, including Facebook and Twitter. Social media specialists may be able to assist you.
You might also have better luck contacting the actual travel vendor (hotel, car, airline) to see if its representatives can resolve your issue. Another possibility is contacting your credit card company and initiating a chargeback.
Это лучший номер телефона Booking.com, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Booking.com. Этот номер телефона является Booking.com лучшим номером телефона, потому что 174,768 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-850-3958, включают Question About A Booking, Change My Booking, Refund My Booking, Overcharge on Account, Complaint About My Stay и другие проблемы обслуживания клиентов. В колл-центр Booking.com, в который вы звоните, работают сотрудники из Toronto, Indonesia, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Booking.com имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с Booking.com представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Хотя 888-850-3958 является лучшим бесплатным номером Booking.com, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Booking.com клиентов, - позвонить по их 203-320-2609 номеру телефона для своего Международная служба поддержки клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через firstname.lastname@example.org для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Booking.com, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Booking.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.