Amtrak Phone Number

Call Amtrak customer service faster with GetHuman

Customer service
  • Calls Amtrak's Customer Service department
  • The average hold time is 13m
  • The current wait is approximately 20m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Популярные проблемы в этом колл-центре: возврат средств, оформление бронирования, недостающие предметы, отмена или изменение бронирования и проблемы с поездкой.
  • Reach a live Amtrak agent: Скажите «Это что-то еще» ИЛИ Нажмите 0, когда начнутся автоматические настройки.
  • What you hear when you call: Если вы хотите воспользоваться зарезервированными услугами Amtrak, пожалуйста, оставайтесь на линии. Если вы путешествуете на поездах без резервирования, позвоните по телефону 1-877-974-3322.

Calling Amtrak Customer Care at 800-872-7245

Oct 24, 2023

My phone call to Amtrak went fairly well. Given how many schedules they manage and how many different issues could happen within one reservation, I appreciated the automated process which really streamlined things and made them simple to follow. People can call Amtrak to book a reservation, cancel a reservation, price a trip or check to see if their train is running on schedule. They can talk about a billing issue with a credit card and Amtrak, talk about travel accommodations, lost luggage, and address many of the small things that can go wrong during a journey. 

It was easy enough to use the automated process. I was a little nervous about talking to an agent about what my options for a rail trip in the middle of November, and I was intimidated by the idea of rail travel. Still, I also am afraid to fly and wanted to make a holiday celebration. Therefore, I decided calling would be best so I could talk about accommodations and make an informed choice before booking my tickets. I like to know all the details ahead of time: it makes travel and unpredictable situations easier to handle. 

When I first called, an automated voice answered and said, "Hi, I'm Julie, Amtrak's automated agent." It then offered me an array of options and I didn't have to use my keypad because it was voice-activated. I was please to note that there weren't any problems from the system picking up background noise, as can sometimes happen. The options were, "To check if a particular train is running on time, say 'train status.' To get schedule or price information, say 'schedules.' For new or existing reservations, say 'reservations.' You can also say, 'it’s something else.' "

I chose schedules and fares because I figured it made sense to see how much it would cost before asking questions. It then said, "Great, let's look up schedules and fares, and if you find something you like I can also make a reservation." It then had me say the departure city (Cleveland) and the arrival city (Boston South End). The next question was my departure time, which I said was November 16th. 

I had no problem getting through the question, and then it told me "If this call concerns an unaccompanied minor traveling, please press 1, otherwise stay on the line." It then warned that they were experiencing high call volumes and it would take ten minutes or more, but I could use their callback service. I took advantage of the callback service and they did call me back within ten minutes. The agent was very helpful and answered my questions about the reservations and some other questions I had overall about traveling with Amtrak. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

You say the more detail the better, but then my responses are limited my responses. The...
cancel one of two trips tickets.*RES * *A*D**. Want to keep reservation with seat on i...
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Hi I booked * tickets and some how I put the same name on both tickets im wondering how...
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help with delayed train
I was told that due to a service disruption, my upcoming trip AB*EF* for Train ***, fro...
Do you have a train station in Shreveport or Bossier
Curious on if my mother can take flowers in a glass vase as a carry-on
Hola buenos d*as necesito como abrir la aplicasion y no puede para ver el caso mio d...
My train departs from slc UT *:** am. I have had a family emergency and am need to push...
My train was delayed and I need to transfer to meet my destination on time
What is the status of train leaving Aberdeen MD to Balt Penn tonight
Can I check in a suitcase that is **x**x* if I pay the fees

Amtrak Customer Phone Number 800-872-7245 - Stats

Номер телефона для набора800-872-7245
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:30
Среднее ожидание13 минут
Текущее ожидание20 минут
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Каналы связителефон, интернет, твиттер
Качество связи68%
Качество помощи67%
Голоса клиентов6,674
Информация обновлена в последний разTue Nov 28 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Amtrak, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Amtrak. Этот номер телефона является Amtrak лучшим номером телефона, потому что 137,892 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-872-7245, включают Refund, Make a Booking, Missing Items, Cancel or Change Booking, Problem With a Trip и другие проблемы обслуживания клиентов. В колл-центр Amtrak, в который вы звоните, работают сотрудники из Pennsylvania, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Amtrak имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с Amtrak представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

What is GetHuman's Relationship to Amtrak?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Есть и другие способы связаться с Amtrak, включая их веб-сайт/справочную службу и аккаунт в Твиттере. Посетите нашу страницу обслуживания клиентов Amtrak для получения дополнительной информации.
Amtrak Customer ServiceAmtrak Call-back Service

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