Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 35 минут (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
Get to a live person fastest: Просто подожди

Reasons customers like you called recently

My bags have been lost
I left from Newark NJ **:** going to los Angeles it said I will arrive Friday at *:** p...
My name is Chelsea Marie Marble. They said that wont do there job because it's too earl...
I am just trying to see what bus will get me the closest to Lake Havasu Arizona
My walet got stolen when I got to the bank to take care of my care the teller look to c...
trying to pay for bus ticket from Sherman Denison Texas to Durant (E) Oklahoma for Nove...
I am a ** yrs old woman who buy a round trip for my grandson Lupe Delgado we could not...
I don't have a photo ID. Only a temporary ID, with no photo on it. I do have other form...
I buy a round trip from Harlingen Tx. to Dallas Tx. It cost $***.** I paid with Debit...
I need to know where is my boyfriend's luggage. I keep calling the Macon Georgia statio...
I was told I can exchange my ticket as long as it was before my departure but staying a...
Well to start the trip started fine and then when we finally get to sacramento ca the w...
My dad passed and retired from greyhound need too speak to someone
So now it's been * months I haven't been to Now call practor and I've been painting so...
On the *nd the **th **** I was in the accident on the Greyhound bus we was in Baton Rou...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

Номер телефона для набора214-849-8966
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 5 до 11 вечера
Лучшее время для набора8:30
Перейдите лабиринт телефона к человекуПросто подожди
Среднее ожидание
Текущее ожидание35
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, электронная почта, интернет
Качество связи59%
Качество помощи88%
Голоса клиентов7,412
Информация обновлена в последний разSat Nov 21 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Greyhound, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Greyhound. Этот номер телефона является Greyhound лучшим номером телефона, потому что 88,764 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 214-849-8966, включают Overcharge on Account, Account Access, Account Setup, Change Booking, Find an Itinerary и другие проблемы обслуживания клиентов. В колл-центр Greyhound, в который вы звоните, работают сотрудники из California, Alabama, Connecticut, New York, Tennessee, Texas, и он открыт Mon-Fri 5am-11pm CST в соответствии с требованиями клиентов. В общей сложности Greyhound имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Greyhound представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Greyhound - by phone or otherwise

Хотя 214-849-8966 является лучшим бесплатным номером Greyhound, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Greyhound клиентов, - позвонить по их 800-661-8747 номеру телефона для своего Канадская служба поддержки отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-661-8747 для Канадская служба поддержки. Если вы считаете, что эта информация неточна или знаете, как связаться с Greyhound, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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