Aetna Phone Number

Call Aetna customer service faster with GetHuman

877-238-6200
Customer service
844-202-4408
новые клиенты
Current Wait: 10 минут (9m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get to a live person fastest: Нажимайте 0 в ответ на запросы или говорите: «Я хочу представителя службы поддержки». Для стоматологического обслуживания.

Reasons customers like you called recently

I need a ride for Friday to ** highland Street Jordan health center I used the cab this...
Discrepancy in copay. Please ACTUALLY call me. I submitted one of these * hours ago, an...
Issues with coverage about past medical bill. Amount of coverage stated to me varies di...
Looking for an Aetna covered mental health counselor in wading River NY. Someone good w...
Need a new member Id card, mine has gotten lost. It is for the new **** year
I received an unclaimed property letter and want to verify if this is legitimate
Want to benefits for claim dated ********** for two procedures. I think copay should...
Updating secondary insurance
I need my id number for registration
Can not register or log in to member services. I need help with getting logged in. My I...
i want to know if i can my insurance number for my prescriptions to be covered
Insurance claim for telehealth was denied. Aetna needs more information and I am callin...
My Medicaid dosent cover my pharmacy bills I need to know what all it covers I’m confus...
I would like to find out if Aetna follows the *minute rule for physical*occupational therapy?
I want to speak with a representative that can tell me if Aetna Medical Insurance follo...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

Номер телефона для набора877-238-6200
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 8: 00-20: 00 EST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажимайте 0 в ответ на запросы или говорите: «Я хочу представителя службы поддержки». Для стоматологического обслуживания.
Среднее ожидание
Текущее ожидание10
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, электронная почта, интернет, твиттер
Качество связи79%
Качество помощи70%
Голоса клиентов2,858
Информация обновлена в последний разSun Nov 28 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Aetna, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Aetna. Этот номер телефона является Aetna лучшим номером телефона, потому что 36,156 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 877-238-6200, включают Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question и другие проблемы обслуживания клиентов. В колл-центр Aetna, в который вы звоните, работают сотрудники из California, Philippines, Texas, и он открыт Mon-Fri 8am-8pm EST в соответствии с требованиями клиентов. В общей сложности Aetna имеет 13 телефонных номеров. Не всегда ясно, как лучше всего общаться с Aetna представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Aetna - by phone or otherwise

Хотя 877-238-6200 - лучший бесплатный номер для Aetna, существует 17 всего способов связаться с ними. По мнению других Aetna клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 844-202-4408 своего отдела новые клиенты. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 844-202-4408 для новые клиенты. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Aetna, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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