AT&T Wireless Phone Number

Calling AT&T Wireless customer service faster by GetHuman

800-331-0500
Customer service
Current Wait: 38 минут (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
Get to a live person fastest: Нажмите 0, затем 0 #, затем 0
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Reasons customers like you called recently

My bf needs to pay his phone bill
6 часов назад
A close friend of mine bought an AT&t cellular phone and plan today. He hasnt activated...
8 часов назад
My boyfriend’s phone is off and we want to arrange a payment plan.**His name is Jamil T...
10 часов назад
Need to unlock my cell phone and it's on my father's cell phone plan that I am trying t...
10 часов назад
I called on ******* and spoke to a representative about ordering the AT&T wireless for...
16 часов назад
There is a man posing as an AT&T Rep at a home on Collingswood Drive. It is the home wi...
21 час назад
To get my service back on I paid bill yesterday it’s still off
день назад
Transfer of billing responsibility and purchase a new phone.
день назад
can not sign into my email on the desktop or my mobile have not changed my ID or password
день назад
Payment deferral during Pandemic. I'd like to arrange to defer payment due to economic...
2 дня назад
Add a data plan to my ipad
2 дня назад
I need. New phone. Number
3 дня назад
I have an iPhone that was originally purchased through at&t and it is locked and I woul...
3 дня назад
I need a new return label for a replacement phone. Label was damaged
4 дня назад
We want to buy updated phones but forgot our password. They said reps could not help us...
4 дня назад
See more recent reasons for callingHelp me with my issue
How to call AT&T Wireless

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

Номер телефона для набора
800-331-0500
Обратный звонок доступен
ДА
Звонок подхватил реальный человек
ДА
Отдел вы звоните
Обслуживание клиентов
Часы работы колл-центра
Пн-Пт с 8:00 до 22:00, в субботу и воскресенье с 7:00 до 19:00 EST.
Лучшее время для набора
8:15 утра
Перейдите лабиринт телефона к человеку
Нажмите 0, затем 0 #, затем 0
Среднее ожидание
Текущее ожидание
38
Ранг (среди телефонных номеров)
1
Ранг (в целом)
1
Альтернативные методы
телефон, чат, интернет, фейсбук
Качество связи
71%
Качество помощи
60%
Голоса клиентов
5,081
Информация обновлена в последний раз
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона AT&T Wireless, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента AT&T Wireless. Этот номер телефона является AT&T Wireless лучшим номером телефона, потому что 72,204 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-331-0500, включают Billing issue, Change or cancel service, Complaint, Overcharges on my account, Service or technical issue и другие проблемы обслуживания клиентов. В колл-центр AT&T Wireless, в который вы звоните, работают сотрудники из India, Philippines, Montana, Colorado, и он открыт Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST в соответствии с требованиями клиентов. В общей сложности AT&T Wireless имеет 10 телефонных номеров. Не всегда ясно, как лучше всего общаться с AT&T Wireless представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting AT&T Wireless - by phone or otherwise

Хотя 800-331-0500 является лучшим бесплатным номером AT&T Wireless, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других AT&T Wireless клиентов, - позвонить по их 888-238-3712 номеру телефона для своего новые клиенты отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 888-238-3712 для новые клиенты. Если вы считаете, что эта информация неточна или знаете, как связаться с AT&T Wireless, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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