I've got a couple issues with your website.**First off, when I enter a tracking number...

GetHuman-kwasha's проблема обслуживания клиентов с FedEx из октябрь 2022

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The issue in GetHuman-kwasha's own words
I've got a couple issues with your website.**First off, when I enter a tracking number in your website and click "track", nothing happens. I'd expect it to bring up the tracking info, but instead it acts like the "track" button isn't even coded to do anything.**Secondly, DITCH THE SUPPORT BOT AND SET UP SOME ACTUAL CUSTOMER SUPPORT. Your support bot is obviously only set up to handle basic package-related issues, and instead of redirecting to an agent when it encounters something it can't handle, it just keeps trying to "resolve " completely irrelevant "issues" to the user's feedback based on cherry-picked terms. This is extremely frustrating to work with and I wouldn't be surprised if it's losing you customers.

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FedEx

Проблема обслуживания клиентов
Reported by GetHuman-kwasha
окт. 6-го, 2022 - 2 месяца назад
Not resolved
До сих пор замечено 4 клиентами
Проблема, аналогичная 49 другим
0 клиентов, следующих за этим
Items needed
Номер отслеживания
Адрес на упаковке
Кто отправил посылку

Timeline

GetHuman-kwasha начал работать над этой проблемой
окт. 6-го 4:12дня
GetHuman-kwasha указал, что проблема еще не устранена.
окт. 7-го 1:53ночи