Xfinity Phone Number

Call Xfinity customer service faster with GetHuman

800-934-6489
Customer service
877-228-8567
Позвоните для новой услуги
Current Wait: 5 минут (3m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 10:15am
Get to a live person fastest: Нажимайте 0 #, пока кто-нибудь не поднимет трубку

Reasons customers like you called recently

I need help with hook up. About * weeks ago a tech came to make sure service was active...
I need to cancel the order for the Iphones and receive a complete refund for the Iphones.
I would like to cancel the two Iphones that was ordered on February *, ****, and receiv...
My remote was not working at all. I went to the Xfinity store and returned it. I was gi...
I can not open or create a new Xfinity account.
I unplugged the red outlet now cannot replug to start modem help
I unplugged from red outlet now cannot replug
i need to talk to a live person now
fix billing ttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt...
I’m needing to put my service *on vacation
I want to put international phone service on my phone & my husbands while we are travel...
I am unable to connect with my email when I am using Wi-Fi in Ivins Utah. An email to y...
Was behind paid up I want my service reconnected and want to change to cheapest internet
I have had on going issues with my internet in out in out. A tech spent * hrs at my hon...
Need to know if the cable outlet on my wall is active i have not had cable for years an...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Номер телефона для набора800-934-6489
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Сб с 7 утра до 9 вечера
Лучшее время для набора10:15 утра
Перейдите лабиринт телефона к человекуНажимайте 0 #, пока кто-нибудь не поднимет трубку
Среднее ожидание
Текущее ожидание5
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методыТелефон
Качество связи90%
Качество помощи75%
Голоса клиентов498
Информация обновлена в последний разSun Feb 05 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Xfinity, текущее ожидание в режиме ожидания в режиме реального времени и инструменты для пропуска этих телефонных линий, чтобы сразу добраться до агента Xfinity. Этот номер телефона является лучшим номером телефона для Xfinity, поскольку NaN клиенты, подобные вам, использовали эту контактную информацию в течение последних 18 месяцев и оставляли нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, отвечающим на звонки на 800-934-6489, включают Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service и другие вопросы обслуживания клиентов. Вместо того, чтобы пытаться сначала позвонить Xfinity, подумайте о том, чтобы сначала описать вашу проблему; поэтому мы можем порекомендовать оптимальный способ связи по телефону. Всего у Xfinity есть 2 телефонных номеров. Не всегда ясно, как лучше всего поговорить с представителями Xfinity, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Продолжайте делиться своим опытом, чтобы мы могли продолжать улучшать этот бесплатный ресурс.

Contacting Xfinity - by phone or otherwise

Хотя 800-934-6489 - лучший бесплатный номер для Xfinity, существует 2 всего способов связаться с ними. По мнению других Xfinity клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 877-228-8567 своего отдела Позвоните для новой услуги. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 877-228-8567 для Позвоните для новой услуги. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Xfinity, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Citibank Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Citibank or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xfinity contacts
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