Virgin Mobile Phone Number
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Customer service
Popular customer problems and how to solve them
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Our Editor's Notes on Virgin Mobile's Phone-Based Customer Care
Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.
Why do People Call Virgin Mobile Customer Support?
People call Virgin Mobile's customer support for many different reasons, including:
- Starting new service
- Changing or ending service
- Purchasing and upgrading devices
- Technical support
- Questions about service
- Billing and accounting questions
- Questions about device repairs and exchanges
Tips for Calling Virgin Mobile Customer Service
While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:
- Phone-based customer service is available seven days a week from 7:00 am to 10:00 pm Central time. Callers can use Virgin Mobile's toll-free number or dial 611 from a Virgin Mobile phone.
- Be sure to have your account number handy before calling Virgin Mobile. While the representative may be able to use caller ID to look up your account information, using a phone that is not connected to your account may keep the rep from doing so. Your latest Virgin Mobile bill will have your account number, as will your online account dashboard.
- Be prepared to take notes during the call. While you may not need to do this, having a pen and paper handy means that you can write down the representative's name, jot down a reference number, or simply record information that might be helpful if you have to call Virgin Mobile again.
How do Customers Feel About Calls to Virgin Mobile Customer Service?
A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.
Media Report
One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.
When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.
What Kind of Issues Can be Resolved by Virgin Mobile Phone-Based Customer Service?
Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.
It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.
What do I do if I'm Unhappy with my Call to Virgin Mobile Customer Service?
Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.
Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.
Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.
Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.
Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.
Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.
Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.
Customer Number 888-322-1122 - by the Numbers
Virgin Mobile's Best Toll-Free/800 Customer Phone Number
Это лучший номер телефона Virgin Mobile, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Virgin Mobile. Этот номер телефона является Virgin Mobile лучшим номером телефона, потому что 36,396 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-322-1122, включают Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone и другие проблемы обслуживания клиентов. В колл-центр Virgin Mobile, в который вы звоните, работают сотрудники из India, Colombia, и он открыт 4am-9pm PST в соответствии с требованиями клиентов. В общей сложности Virgin Mobile имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с Virgin Mobile представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Contacting Virgin Mobile - by phone or otherwise
Хотя 888-322-1122 - лучший бесплатный номер для Virgin Mobile, существует 6 всего способов связаться с ними. По мнению других Virgin Mobile клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 877-877-8443 своего отдела Broadband2Go. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 877-877-8443 для Broadband2Go. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Virgin Mobile, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.
What is GetHuman's Relationship to Virgin Mobile?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.