Postmates Phone Number

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Reasons customers like you called recently

I'm calling about a order I placed on December *th, my food was not as described and I...
Wrong order I ordered a footlong and a * inch I was charged for the footlong.
never received my order from food.google.com order ID: **c**e*a-d**b-*ee*-*ba*-*****fd****b
I ordered pizza and pasta yay Pizza Hut but never received. I waited for * hours and no...
I was charged to my credit card but we did not use Postmates Ubr. I filed a complaint...
Postmates delivery driver left my food on the ground outside of my gate by my driveway...
I got charged twice for my order I have a bank statement
i didnt get the correct item I ordered and had to return to the store anyway**my lunche...
Vale Luna, Mexican restaurant .***-**-**** *We ordered food that never was delivered,th...
I ordered postmates and my food was not what it should be i want a refund
I got my food late. And it was ice cold I want to complete refund. I spoke to the gener...
I was charged to the credit card but we did not use Postmates Ubr. *Will you please ***...
I ordered my food from Taco bell and it took over an hour to get to me, my crunchy taco...
I order my food and it took over an hour to get to me with no communication and my crun...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Postmates's Phone-Based Customer Care

Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.

It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.

Why Do People Contact Postmates Customer Support?

Customers contact Postmates customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Tracking order status
  • Making changes to orders
  • Reporting problems with orders
  • Filing complaints or concerns about delivery drivers
  • Membership changes and cancellations

Best Practices for Contacting Postmates Customer Service

There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:

Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.

Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.

Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.

How do Consumers Feel About Calling Postmates Customer Service?

Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.

At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.

What Kind of Issues can a Postmates Customer Service Representative Resolve?

A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.

What Can't Be Resolved With a Call to Postmates Customer Service?

Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.

If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.

What Should You Do If You Have an Unsuccessful Call with Postmates?

If your support request does not go the way you wanted it to, don't give up. You may still have options.

First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.

Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.

If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.

Postmates's Best Toll-Free/800 Customer Phone Number

Вы пришли сюда, чтобы увидеть номер телефона Postmates, текущее ожидание на удержании в реальном времени и возможность пропустить телефонные линии, чтобы сразу перейти к агенту Postmates. В этом есть и хорошие, и плохие новости: плохая новость в том, что у них нет номера телефона, но хорошая новость в том, что мы знаем, как в любом случае связаться с Postmates и помочь вам с вашей проблемой. За последние 18 месяцев 72,642 клиенты, подобные вам, искали номер телефона для Postmates и помогли нам подтвердить, что у них его нет. Общие причины, по которым люди пытаются позвонить в Postmates отдел поддержки клиентов, включают Setup service, Cancel service, Overcharge/Strange charge, Complaint и другие проблемы со службой поддержки. Вместо того, чтобы пытаться сначала позвонить Postmates, подумайте о том, чтобы сначала описать вашу проблему; поэтому мы можем порекомендовать оптимальный способ связи с ними по электронной почте или через Интернет. К сожалению, сейчас у Postmates нет телефонных номеров. Не всегда ясно, как лучше всего поговорить с представителями Postmates, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Продолжайте делиться своим опытом, чтобы мы могли продолжать улучшать этот бесплатный ресурс.

Contacting Postmates - by phone or otherwise

Хотя у Postmates нет бесплатного номера телефона, существует 2 всего способов связаться с ним. Следующий лучший способ поговорить со службой поддержки клиентов - это просто рассказать GetHuman о вашей проблеме и позволить нам попытаться найти лучший способ связаться с ними или найти помощь по этой конкретной проблеме. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это help@postmates.com для Customer Service. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Postmates, сообщите нам об этом, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Postmates.

How GetHuman Helps If Postmates Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Bank of America Phone Number page. Or our DISH Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.

What is GetHuman's Relationship to Postmates?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Postmates Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Postmates contacts
Postmates Поддержка по электронной почтеBEST
Postmates Справочная служба
General customer information

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