Mercari Phone Number

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888-325-2168
Customer service
Current Wait: 23 минут (12m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 10:45am
Get to a live person fastest: Позвонив по номеру Mercari, указанному выше, следует обратиться к настоящему человеку
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Reasons customers like you called recently

You ask for phone number verication and when i do that you say it has already been veri...
When I placed order for Stila all day smudge stick damsel eye liner. I assumed it would...
I purchased a Pandora blue daisy charm , paid with PayPal on May *th. I have gotten * m...
I can’t log in to my account. *When prompted to put in code sent to the appropriate ema...
I purchased a teal maci dress on *******. She said she was sick and I still haven't got...
Need to schedule local pickup. App not allowing. I had scheduled it Friday for this mor...
Need customer support
I have printed the UPS ground shipping label and it is only for *lbs. The package weigh...
Instant pay needs activated. I've sent every thing they asked for in the email. I have...
I can't login to my Mercari account. I can reset my password, but new password still wo...
I entered my phone number to verify so I can purchase an item but it keeps giving an er...
I’m having trouble *Getting a hold of anybody I recently had my account limited due to...
My phone number is ready in use but I’ve never made an account before, is there anythin...
YOU GUYS ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THE ORDER I RECEIVED IS NOT WHAT I O...
Can't log in to my account. It says password or e-mail is invalid.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Номер телефона для набора888-325-2168
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9:00 до 17:00 по тихоокеанскому времени
Лучшее время для набора10:45
Перейдите лабиринт телефона к человекуПрямо к человеку
Среднее ожидание
Текущее ожидание23
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет, электронная почта, твиттер, фейсбук
Качество связи59%
Качество помощи64%
Голоса клиентов7,120
Информация обновлена в последний разSat May 14 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Mercari, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Mercari. Этот номер телефона является Mercari лучшим номером телефона, потому что 51,558 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-325-2168, включают Missing Order, Refund an Order, Damaged or Missing Item, Trouble Receiving a Payment, Can't Contact Seller и другие проблемы обслуживания клиентов. В колл-центр Mercari, в который вы звоните, работают сотрудники из Tampa, FL / Dominican Republic, и он открыт Mon-Fri 9am-5pm PST в соответствии с требованиями клиентов. Всего у Mercari есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Mercari представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Mercari - by phone or otherwise

Хотя 888-325-2168 - лучший бесплатный номер для Mercari, существует 5 всего способов связаться с ними. Следующий лучший способ поговорить со службой поддержки клиентов - это просто рассказать GetHuman о вашей проблеме и позволить нам попытаться найти лучший способ связаться с ними или найти помощь по этой конкретной проблеме. Помимо звонков, клиенты, которым нужна помощь, чаще всего обращаются за помощью через Online Help для Customer Service. Если вы считаете, что эта информация неточна, или знаете, как связаться с Mercari другими способами, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Microsoft - Tech Support Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Microsoft - Tech Support. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Mercari Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Mercari contacts
Mercari номер телефонаBEST
Mercari Поддержка по электронной почте
Mercari Справочная служба
Mercari в твиттере
Mercari в FB / Messenger
General customer information

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