Mercari Phone Number

Calling Mercari customer service faster by GetHuman

888-325-2168
Customer service
Current Wait: 22 минут (7m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 9am
Get to a live person fastest: Позвонив по номеру Mercari, указанному выше, следует обратиться к настоящему человеку
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Reasons customers like you called recently

I think I accidentally shipped an order to the wrong address
An item sold on your site was stolen from me. *Item ID: m***********
I would like to change an address that my merchandise is being shipped to**Sprenger pro...
How do I get pay. I am worried the no body is going to pay. Second where do I go to s...
I received my order around last week but I realized the the item was inauthentic but th...
My name is Mark McComb just recently sent a message expecting a delayed response and ma...
I am (was)a brand new member of Mecari am interested to buy a Trivoli radio from*your...
I can’t get into my account and it’s been almost a week now and I can’t seem to get a h...
I'd like to buy this product but the seller responds slowly. It can be seen from the se...
iorderaminiwaterheaterfromwishandgotapairofpants.ontopofthatthepantsarewomenpants.
Got XL top...too small
Jan **, ****:*I just want you to know, I will only be buying items.*Never selling. Than...
A buyer is threatening me with police action because she apparently didn’t read the lis...
I am new to Mercari and just purchased an order on ******** which I received about a we...
I purchased an item from Alex.M.McGraw. It never arrived and then got message he cancel...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Номер телефона для набора888-325-2168
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9:00 до 17:00 по тихоокеанскому времени
Лучшее время для набора9 утра
Перейдите лабиринт телефона к человекуПрямо к человеку
Среднее ожидание
Текущее ожидание22
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет, электронная почта, твиттер, фейсбук
Качество связи54%
Качество помощи69%
Голоса клиентов7,125
Информация обновлена в последний разSat Jan 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Mercari, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Mercari. Этот номер телефона является Mercari лучшим номером телефона, потому что 51,558 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-325-2168, включают Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item и другие проблемы обслуживания клиентов. В колл-центр Mercari, в который вы звоните, работают сотрудники из Tampa, FL / Dominican Republic, и он открыт Mon-Fri 9am-5pm PST в соответствии с требованиями клиентов. Всего у Mercari есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Mercari представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Mercari - by phone or otherwise

Хотя 888-325-2168 является лучшим бесплатным номером Mercari, существует всего 2 способа связаться с ними. По словам других Mercari клиентов, следующий лучший способ поговорить со своей службой поддержки - это рассказать GetHuman о вашей проблеме выше и позволить нам найти кого-то, кто поможет вам. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Mercari, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Amazon Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Greyhound Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Amazon or Greyhound. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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