MailChimp Phone Number

MailChimp is an automated email and marketing service that is particularly well-known for its email list management services. As one of the oldest email mailing list managers in the world, MailChimp gets a lot of requests for customer service each and every day.

It should be noted that MailChimp provides different levels of customer support that depend on the kind of plan that a customer has purchased. Phone support is available to users who have purchased premium plans, while other plan levels receive chat and email support. Technical support is unavailable to those who use MailChimp's free plan.

Why Do People Call MailChimp Customer Support?

People call MailChimp customer support for a range of reasons, including:

• Questions about setting up their accounts
• Technical support
• Making changes to or canceling existing plans and accounts
• Reporting spam or abuse
• Appealing claims of spam or abuse
• Billing questions and issues
• Reports of hacking and account hijacking

Best Practices for Calling MailChimp Customer Service

Here are some tips for quickly resolving customer service issues by phone with MailChimp:

• Make sure you are contacting MailChimp at the right time: According to its website, MailChimp offers phone support to premium members Monday through Friday.
• Before starting a call, make sure you have relevant documentation in front of you. This may include your account number, correspondence from MailChimp about your account, screenshots of error messages or billing statements.
• If you are calling about a technical issue, make sure you are in front of your computer so that you and the customer service representative can troubleshoot together.
• Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling MailChimp Customer Service?

Customers who are able to use MailChimp's phone-based customer service are generally happy with the service provided. It should be noted that phone-based customer service is only available to those who purchase MailChimp's most expensive service package, which costs significantly more than the company's other service offerings.

What Kind of Issues can MailChimp Customer Service Representative Resolve?

A MailChimp customer service representative can resolve most issues, including billing questions, technical support, making changes to accounts, canceling accounts, and addressing appeals of consumer complaints.

What Can't Be Resolved With a Call to MailChimp Customer Service?

In some cases, a recipient of email from a MailChimp client may file a complaint with his or her ISP or email platform provider in addition to MailChimp regarding spam email. MailChimp customer service can't override the decision by an ISP, individual or private company to block email coming from MailChimp's servers or MailChimp's client.

What Should You Do If You Have an Unsuccessful Call with MailChimp?

If you get off the phone with MailChimp feeling frustrated, don't give up. There are still things that you can do to address your concerns.

• First of all, if you are a premium member of MailChimp, you are entitled to phone-based customer support and, in fact, are paying extra for the privilege of being able to resolve issues over the phone. Keep this in mind as you work with MailChimp toward a resolution.
• Second, if you took notes during your original call to MailChimp, review them. If you did not take notes, jot down what you remember from the call. This information can be helpful when working with other customer service representatives.
• Next, call MailChimp back. The next representative you speak to might be in a better position to help you. This may be because he or she has had better training or more experience than the person you spoke to previously.
• If your second call doesn't go well, try a different way of getting in touch with MailChimp, which may include using its live chat or email support. Both of these methods have the advantage of providing you with a written record of your conversations. This can be helpful if you have to escalate your case.
• Because of the nature of MailChimp's phone-based customer service, a letter to MailChimp's corporate office may be in order if you find that phone-based representatives are unable to help you. MailChimp is a business that wants to keep its highest-paying customers happy, and company leadership should know about any issues you are having with its employees.