MagicJack Phone Number

Magicjack is a company that provides VoIP phone service through a small device that can be plugged into a computer or router. As one of the oldest services of its type, it isn't surprising that Magicjack gets lots of customer service calls each and every day.

It should be noted that while magicJack does offer phone-based customer support for sales and renewal, as well as billing issues, technical support questions need to be handled via live chat or by opening a support ticket.

In addition, magicJack also has a premium customer service option that it calls magicJack Concierge. For an annual fee, you will receive priority service which includes phone-based technical support.

Why Do People Call magicJack Customer Support?

People call magicJack customer support for a range of reasons, including:

• Starting a new account
• Renewing or canceling an account
• Questions about billing and charges

Best Practices for Calling magicJack Customer Service

There are several things that you can do to help ensure that your call to magicJack customer service is handled quickly and professionally:

• Make sure you are calling the right number for magicJack customer service. magicJack has separate numbers for different issues, so ensure that you are calling the correct number. Remember, magicJack doesn't have a technical support number. Those requests must go through other channels.
• Call during business hours. Sales and renewal calls are taken between 9 am and 6 pm every day. Billing calls are handled Monday through Friday between 9 am and 7 pm.
• Before calling, make sure you have any relevant documentation handy, such as order confirmations, billing statements or correspondence between you and magicJack.
• Have some way to take notes during your call.

How do Consumers Feel About Calling magicJack Customer Service?

As is true of many large businesses, there are a range of reports regarding the level of service provided by magicJack. While many people are happy with magicJack customer service, some feel that the service provided is inadequate.

What Kind of Issues can magicJack Customer Service Representative Resolve?

magicJack customer service representatives can address most issues that customers have, including needing help with signing up for the service, canceling service or making changes to a current plan. Phone-based customer service agents can also address billing issues and inquiries.

For those who subscribe to the magicJack Concierge service, phone-based technical support is available.

What Can't Be Resolved With a Call to magicJack Customer Service?

magicJack works with your home or business internet service and existing equipment. If there is an incompatibility with your service or hardware, a magicJack representative may be able to suggest some possible workarounds, but ultimately, you will have to work with your ISP or replace your equipment if these suggestions fail.

What Should You Do If You Have an Unsuccessful Call with magicJack?

If you get off the phone with magicJack customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

• First, review the notes that you took during your call. It may be possible to identify an area of misunderstanding that contributed to the failure of your first communication with magicJack.
• Next, call magicJack back. Representatives have different levels of experience and training and the next person you speak to may be in a better position to understand your concern and address it properly.
• If a second call doesn't work, try getting in touch with magicJack another way. The company's website has a support request form that you can fill out. This option provides the added benefit of a written transcript of the communications between you and the company. This can be helpful if you have to escalate your case.