Best Buy Phone Number

Calling Best Buy customer service faster by GetHuman

888-237-8289
Customer service
Current Wait: 23 минут (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

I pre ordered a ps* disc version and the database crashed and lost everyone’s pre order...
I don't have an issue, but would like give high praise to Donte, your Geek Squad Rep...
I bought a hp printerMFP M***-M***.tHE INSTRUCTIONS SAY CHECK THE INK HOWEVER NONE SHOW...
I purchased Microsoft ** with new computer about ** days ago. I can not open it.
On ***** I ordered a Whirlpool Dishwasher, WDF***PAHW.We were given a delivery date of...
I received an email from Adobe that Adobe Flash was being discontinued. Is this true an...
I ordered a moto g power Sunday. I never received an email confirmation, order number...
I am awaiting order BBB**********, placed on ** November and expected ** November. It's...
I purchased * tablet. Why was my orders canceled after I paid for them.
Installer put stove in and "mickey mouse connect " the wiring...
I had appliances installed today and am concerned on the electric ... Potential fire or...
I Just purchased a new Sony A*H tv fromm Best Buy. Now I am looking to purchase a new...
Need to discuss the **% discount I was given for my recent purchase*return experience
I was charged ***.** and was on vacation so I did not consent to this purchase...and I...
I ordered a laptop. Order * BBY**-************. I then promptly got a cancellation...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Best Buy's Phone-Based Customer Care

Best Buy is a major retailer of consumer electronics with stores in the United States, Canada and Mexico. It is considered to be the largest consumer electronics retailer in the United States, so it isn't surprising that it receives a lot of customer support calls.

Why Do People Call Best Buy Customer Support?

People call Best Buy customer support for many different reasons, including:

  • Ordering products and services
  • Checking on the status of an online order, or an in-store order that needs to be delivered or installed
  • Requesting technical support with a product or the Best Buy website
  • Questions about product returns and exchanges
  • Questions about billing issues
  • Coordinating home or business service calls
  • Inquiries about the "My Best Buy" customer loyalty program

Best Practices for Calling Best Buy Customer Service

There are several things that you can do to make your call to Best Buy more successful:

  • Make sure you are calling the correct number for your inquiry. You can find these numbers on the Best Buy website.
  • Be ready to answer questions and provide information about your inquiry when you call Best Buy customer support. Have any relevant documentation handy, including account numbers, invoices, order numbers, credit card statements or correspondence from Best Buy regarding your case.
  • If you are calling for technical support, have your device in front of you so that you can work with the customer service representative on troubleshooting.
  • You may need to take notes during your call, so have pen and paper handy.

How do Consumers Feel About Calling Best Buy Customer Service?

Best Buy has worked hard in recent years to improve its customer service experience. Many people are satisfied with the level of service that they have received over the phone.

However, there are still areas in which some customers are dissatisfied. One issue that often affects retailers is that of servicing items that are manufactured by third-party suppliers. Best Buy may be limited as to what it can do when an item is under manufacturer warranty but is no longer returnable to Best Buy.

Media Case

A recent case that appeared in the media demonstrates one of the shortcomings of Best Buy's customer service. In this case, a woman purchased a large appliance that was defective. She had purchased a protection plan through Best Buy's Geek Squad subsidiary, but could not get Best Buy to honor her request for service and replacement. Instead, Best Buy wanted her to work through the manufacturer, which had proven to be less than helpful. It took a third-party to intervene on the customer's behalf before the appliance was replaced.

What Kind of Issues can Best Buy Customer Service Representative Resolve?

A Best Buy customer service representative can resolve many issues over the phone, including questions about orders, facilitating returns and exchanges, troubleshooting, technical support and researching billing questions.

What Can't Be Resolved With a Call to Best Buy Customer Service?

Best Buy phone-based customer service agentsVied some technical support, but some products need hands-on attention from a technician or repair specialist. In such cases, the representative can direct a customer to repair services, but cannot handle the repair him or herself over the phone.

In the same vein, Best Buy can't always mediate in situations when an item purchased from Best Buy is under manufacturer's warranty and the manufacturer is unresponsive.

While a phone agent can approve and initiate a customer return or exchange, it is up to the consumer to physically mail or return the product.

What Should You Do If You Have an Unsuccessful Call with Best Buy?

Sometimes, calls to Best Buy don't go well. It may be that the customer service agent didn't understand your concern or that he or she appeared to be unable to provide you with a resolution. If this happens to you, don't fret: There are other things you can do to get your issue corrected.

  • First, call back. Some customer service representatives may be new on the job or poorly trained. The next person you speak to may well be in a better position to answer your questions and get your customer experience back on track.
  • If calling doesn't seem to work, try Best Buy's live chat option. This method of contacting Best Buy offers the advantage of providing you with a transcript of your communications, something that can be useful if you have to escalate your case.
  • A third option is to visit the customer service desk at your local Best Buy store. A manager or supervisor may be able to resolve your issue or contact someone within the company who can address your problem.

Customer Number 888-237-8289 - by the Numbers

Номер телефона для набора888-237-8289
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуПродолжайте нажимать 0
Среднее ожидание
Текущее ожидание23
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, фейсбук, электронная почта, интернет, твиттер, чат
Качество связи62%
Качество помощи59%
Голоса клиентов7,529
Информация обновлена в последний разSun Nov 22 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Best Buy, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Best Buy. Этот номер телефона является Best Buy лучшим номером телефона, потому что 47,472 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-237-8289, включают Missing Item, Dispute a Charge, Return an Order, Geek Squad Support, Make a Purchase и другие проблемы обслуживания клиентов. В колл-центр Best Buy, в который вы звоните, работают сотрудники из Kentucky, Minnesota, Texas, California, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Best Buy имеет 3 телефонных номеров. Не всегда ясно, как лучше всего общаться с Best Buy представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Best Buy - by phone or otherwise

Хотя 888-237-8289 является лучшим бесплатным номером Best Buy, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Best Buy клиентов, - позвонить по их 612-291-1000 номеру телефона для своего Корпоративные офисы отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через facebook.com/bestbuy для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Best Buy, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Best Buy.

What is GetHuman's Relationship to Best Buy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Best Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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