Amazon Phone Number

Call Amazon customer service faster with GetHuman

888-280-4331
Customer service
Current Wait: 2 минут (1m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get to a live person fastest: Не нажимайте и не говорите ничего ИЛИ нажмите 0

Reasons customers like you called recently

I need stop charging my account for Amazon prime
I have updated my information everyday on my order it's the same information as before...
It says items were left in mailbox but not there.
I received a message that my account had been suspended I did not open it yet. Checking...
I ordered a cap cost *** . The delivery time is on sunday. The amount was debited how t...
Just to remind you I didn't prescribed periodic supplies for echenacea please stop supp...
Need to order a gift on a joint account
Recently purchased item now on cyber sale. I would like the lower price without return...
Favor cancelar "aquisto periodico" por "aquisto singolo" de los productos:*ENSURE NUTRI...
I was sent a text that I ordered a Sony Bra via s** GS **inches oder number vvTSGBBYBKL...
if I send an Amazon gift card is there tracking? I want to make sure it gets there and...
account temporarily on hold. i have submitted all information repeatedly with no resolu...
Smiffy top hat and Smiffy lion tamer costume returned. Said a refund was paid but not o...
I can’t log in to my account. I have my login and password but it wants to send a verif...
Can’t see my refund on credit card statement
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Amazon's Phone-Based Customer Care

Amazon is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, Amazon receives a lot of customer service calls each and every day.

Why Do People Call Amazon Customer Support?

People call Amazon customer support for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds or exchanges
  • Help with updating account information
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with Prime membership or services
  • Addressing instances of identity theft or fraud
  • Help with Amazon gift cards

Best Practices for Calling Amazon Customer Service

While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.

  • After visiting the "Contact Us" page, you can request a callback. You'll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Amazon representative will call you to address your issue.
  • If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.
  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Amazon Customer Support?

Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Amazon may reassign your case to a higher-tier representative.

What Kind of Issues Can Amazon Customer Support Resolve?

Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.

What Can't Be Resolved by Phone With Amazon?

While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach:

  • An Amazon phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to Amazon. In some areas, Amazon partners with other retail stores that can accept your return package.
  • In some instances, Amazon may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for packages. If this is the case, you may be able to arrange to have your package delivered to an Amazon locker at a local business.
  • Amazon uses some third-party shippers to deliver packages. If your package seems to be in limbo, Amazon can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons.
  • Third-party sellers use the Amazon platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as Amazon customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.

What Can I Do If I Am Unhappy With My Call to Amazon?

If your call to Amazon does not go well, don't give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case.
  • If you didn't take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
  • Call Amazon again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting Amazon via live chat. You may find it easier to communicate in writing. You'll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with Amazon.

Customer Number 888-280-4331 - by the Numbers

Номер телефона для набора888-280-4331
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:30
Перейдите лабиринт телефона к человекуНе нажимайте и не говорите ничего ИЛИ нажмите 0
Среднее ожидание
Текущее ожидание
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, электронная почта, чат, Интернет, Facebook, Twitter
Качество связи81%
Качество помощи80%
Голоса клиентов74,406
Информация обновлена в последний разFri Nov 26 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Amazon, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Amazon. Этот номер телефона является Amazon лучшим номером телефона, потому что 1,820,712 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-280-4331, включают Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login и другие проблемы обслуживания клиентов. В колл-центр Amazon, в который вы звоните, работают сотрудники из Arizona, Washington, North Carolina, India, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. Всего у Amazon есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Amazon представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Amazon - by phone or otherwise

Хотя 888-280-4331 - лучший бесплатный номер для Amazon, существует 7 всего способов связаться с ними. Следующий лучший способ поговорить со службой поддержки клиентов - это просто рассказать GetHuman о вашей проблеме и позволить нам попытаться найти лучший способ связаться с ними или найти помощь по этой конкретной проблеме. Помимо звонков, клиенты, которым нужна помощь, чаще всего обращаются за помощью через cis@amazon.com для Customer Service. Если вы считаете, что эта информация неточна, или знаете, как связаться с Amazon другими способами, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Amazon.

What is GetHuman's Relationship to Amazon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Domino's Pizza Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Apple Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Domino's Pizza or Apple. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Amazon Contact Info

All Amazon contacts
Amazon номер телефонаBEST
Amazon Live Chat
Amazon Поддержка по электронной почте
Amazon Справочная служба
Amazon в твиттере
Amazon в FB / Messenger
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