Amazon Phone Number

Calling Amazon customer service faster by GetHuman

888-280-4331
Customer service
Current Wait: 2 минут (1m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get to a live person fastest: Не нажимайте и не говорите ничего ИЛИ нажмите 0

Reasons customers like you called recently

Sir i have purchase one Crompton Air Cooler vide your order No ***************** and it...
6 минут назад
Touch screen is not properly work
24 минуты назад
I have ordered Oneplus *pro price **,****- I need convert to No cost Emi for ** months.
25 минут назад
Sir, I ordered a book on *********, whose order no. **-*******-*******, but I have not...
час назад
Hi order no ***-*******-******* Iam not received but iwill check the the tracking numbe...
час назад
Hi my order no ***-*******-******* this item iam received but iwill check the tracking...
час назад
I received a damaged product , which the pickup agent refused to pick as his vendor did...
час назад
I am shruti kale my order number is ************ i order makeup brush but i check the r...
час назад
We placed the order on a wrong address. My order amount was debited. Now want to cancel...
2 часа назад
My order is stuck somewhere. Pl ensure that it reached asap
2 часа назад
I order under wears and they delivered me socks,and the order is non returnable,during...
2 часа назад
i send money to my friend on amazon upi but money has deduct and it did not recieve to...
2 часа назад
my order dilevry date is today bt i havent recieved any mssg yet
2 часа назад
I purchased a total of $*** worth of amazon gift cards and never used them but the bala...
3 часа назад
Cash back not received on my *** order
3 часа назад
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Amazon's Phone-Based Customer Care

Amazon is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, Amazon receives a lot of customer service calls each and every day.

Why Do People Call Amazon Customer Support?

People call Amazon customer support for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds or exchanges
  • Help with updating account information
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with Prime membership or services
  • Addressing instances of identity theft or fraud
  • Help with Amazon gift cards

Best Practices for Calling Amazon Customer Service

While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.

  • After visiting the "Contact Us" page, you can request a callback. You'll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Amazon representative will call you to address your issue.
  • If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.
  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Amazon Customer Support?

Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Amazon may reassign your case to a higher-tier representative.

What Kind of Issues Can Amazon Customer Support Resolve?

Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.

What Can't Be Resolved by Phone With Amazon?

While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach:

  • An Amazon phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to Amazon. In some areas, Amazon partners with other retail stores that can accept your return package.
  • In some instances, Amazon may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for packages. If this is the case, you may be able to arrange to have your package delivered to an Amazon locker at a local business.
  • Amazon uses some third-party shippers to deliver packages. If your package seems to be in limbo, Amazon can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons.
  • Third-party sellers use the Amazon platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as Amazon customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.

What Can I Do If I Am Unhappy With My Call to Amazon?

If your call to Amazon does not go well, don't give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case.
  • If you didn't take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
  • Call Amazon again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting Amazon via live chat. You may find it easier to communicate in writing. You'll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with Amazon.

Customer Number 888-280-4331 - by the Numbers

Номер телефона для набора
888-280-4331
Обратный звонок доступен
НЕТ
Звонок подхватил реальный человек
ДА
Отдел вы звоните
Обслуживание клиентов
Часы работы колл-центра
24 часа, 7 дней
Лучшее время для набора
8:30
Перейдите лабиринт телефона к человеку
Не нажимайте и не говорите ничего ИЛИ нажмите 0
Среднее ожидание
Текущее ожидание
Ранг (среди телефонных номеров)
1
Ранг (в целом)
1
Альтернативные методы
телефон, электронная почта, чат, Интернет, Facebook, Twitter
Качество связи
54%
Качество помощи
53%
Голоса клиентов
74,379
Информация обновлена в последний раз
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Amazon, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Amazon. Этот номер телефона является Amazon лучшим номером телефона, потому что 1,820,712 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-280-4331, включают Return an Order, Missing Delivery, Can't Login, Refund an Order, Dispute a Charge и другие проблемы обслуживания клиентов. В колл-центр Amazon, в который вы звоните, работают сотрудники из Arizona, Washington, North Carolina, India, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. Всего у Amazon есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Amazon представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Amazon - by phone or otherwise

Хотя 888-280-4331 является лучшим бесплатным номером Amazon, существует всего 2 способа связаться с ними. По словам других Amazon клиентов, следующий лучший способ поговорить со своей службой поддержки - это рассказать GetHuman о вашей проблеме выше и позволить нам найти кого-то, кто поможет вам. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через cis@amazon.com для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Amazon, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Amazon.

What is GetHuman's Relationship to Amazon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our T-Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Sprint Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like T-Mobile or Sprint. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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