Netflix Phone Number

Calling Netflix customer service faster by GetHuman

888-638-3549
Customer service
Current Wait: 37 минут (11m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get to a live person fastest: Нажмите 0 в каждой подсказке.
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Reasons customers like you called recently

Got tex my account would be frozen due to nonpayment
My headphones don't working with Netflix, do I need special headphones. If so what one...
I wonted to check why they didn't take my payment out of my bank.
I'm trying to report a scam. I received a text stating my payment was declined and my...
Got a text saying my account had expiref
Netflix is sending me text that they’re going to cancel service due to nonpayment. I ha...
It does not work for me Please cancell my account
Received email about our account being cancelled **Not sure if a scam
I signed up for Netflix the basic package for $*.** per month. My account was charged t...
I need to change my payment card
I just signet in to Netflex. I am unable to cast picture from computer to TV Why??
on oneset the Crown -parts so dark almost no picture--other shows ok
Want to cancel my service but already paid this month so want to cancel my services nex...
having trouble signing up my already existing netflix account to my tv. i have xfinity...
I want to cancle my Netflix but don't want to hit cancle on my laptop if I'm not gonna...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Netflix's Phone-Based Customer Care

Netflix is a major video streaming and DVD rental service that operates in the United States and around the world. With a customer base of over 148 million, it isn't surprising that Netflix customer service gets a lot of calls every day.

Why Do People Call Netflix Customer Support?

People call Netflix customer support for a range of reasons, including:

  • Technical support with using the website as well as streaming video
  • Billing issues
  • Issues with overall service
  • Starting, changing, or ending subscriptions
  • Setting and managing parental controls
  • Issues with DVDs, delivery and returns

Best Practices for Calling Netflix Customer Service

Here are some tips for ensuring a productive call to Netflix that gets your questions answered and issues resolved:

  • Have everything in front of you that you might need during your call, including your username, any correspondence from Netflix about your situation, your credit or debit card if you are having payment issues, or financial statements that document billing errors.
  • If you are calling about a technical issue, be sure you can access your device while on the call so that you and the representative can troubleshoot the issue together.
  • Before calling, log into your Netflix account. Visit the Help page and click on the "Call Us" button. You'll be provided with a phone number to call as well as with a separate, numeric code that you should enter into the system when calling. Doing this will speed up your call.
  • Have pen and paper handy so that you can take notes. You may need to write down information about using your service properly, confirmation numbers or other details, such as the name of the customer service representative who is assisting you.

How Do Consumers Feel About Calling Netflix Customer Service?

Netflix prides itself on offering a quality customer experience and generally speaking, customers are happy with the level of customer service that Netflix provides. Wait times can vary by day and time that you are calling, but this is normal for just about every company.

What Kind of Issues can a Netflix Customer Service Representative Resolve?

A Netflix customer service representative can resolve most customer issues, including troubleshooting technical issues, researching and correcting billing problems, resetting accounts in case of hacking or fraud, and making changes to accounts, including starting or ending subscriptions.

If you have a DVD rental account with Netflix, you can ask a representative to check to see whether a DVD has been mailed or whether a return has been processed by Netflix.

What Can't Be Resolved by Phone with Netflix Customer Service?

A Netflix customer service representative will not be able to resolve issues with your equipment nor your Internet or cellular service. If it is determined that a problem with your streaming service is related to your device or devices, or your connectivity, you will need to work with your cable company, Internet provider or mobile phone company to deal with the issue.

Netflix cannot control how quickly the Postal Service delivers and returns DVD mailers. If you are having difficulty with your mail delivery, you will need to work with the post office to achieve a resolution.

What Should You do if your call to Netflix is Unsuccessful?

If you get off the phone with Netflix and feel as if you were not able to get your questions answered, or that your issue is not yet resolved, don't fret. You still have options.

  • Before re-contacting Netflix, take a few minutes to go over the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with the customer service representative. Having this information fresh in your mind will make it easier for you to explain what happened during your next call.
  • Call Netflix back. Keep in mind that agents are trained differently and some have more experience than others. The next person you speak to might be in a better position to understand your concern and resolve it then the agent who took your first call.
  • Get in touch with Netflix via its live chat service. Communicating via live chat has the advantage of giving you a transcript of what both you and the customer service representative said during your conversation. This can be useful if you have to escalate your case.

Customer Number 888-638-3549 - by the Numbers

Номер телефона для набора888-638-3549
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 0 в каждой подсказке.
Среднее ожидание
Текущее ожидание37
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет, твиттер
Качество связи30%
Качество помощи52%
Голоса клиентов29,521
Информация обновлена в последний разFri Nov 20 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Netflix's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Netflix, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Netflix. Этот номер телефона является Netflix лучшим номером телефона, потому что 309,348 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 888-638-3549, включают Account Access, Cancel My Services, Streaming or Download Trouble, Refund a Charge, Request a Show и другие проблемы обслуживания клиентов. В колл-центр Netflix, в который вы звоните, работают сотрудники из Colorado, Oregon, Michigan, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Netflix имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Netflix представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Netflix - by phone or otherwise

Хотя 888-638-3549 является лучшим бесплатным номером Netflix, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Netflix клиентов, - позвонить по их 800-585-8131 номеру телефона для своего Обслуживание клиентов отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 800-585-8131 для Обслуживание клиентов. Если вы считаете, что эта информация неточна или знаете, как связаться с Netflix, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Netflix.

What is GetHuman's Relationship to Netflix?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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