AOL Phone Number

Calling AOL customer service faster by GetHuman

800-827-6364
Customer service
Current Wait: 20 минут (10m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get to a live person fastest: Следуйте инструкциям
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Reasons customers like you called recently

My name is Anne Henry my email address is *****@***.com. Last Saturday **th November I...
when I open the aol page it opens but the front page does not show everything does
How do I get incognito off google and I have another issue with email
Please look into my issue of receiving some emails in my contact list but, not receivin...
Sehr geehrte Damen und Herren,*Ich habe heute versehentlich eine e-Mail aus meinem S...
I have not been able to open my email or send email messages for * days now. connected...
I am unable to send my email or open my received email. I have been trying for * days n...
my email account is in German and I cannot change the language. especially when i reply...
i can not get new mail from today. I can send mail. Junk mail is there and all the mail...
Need to add a new credit card number for billing purposes.
My AOL stopped working last month. I’ve recently had eye surgery and was unable to ch...
I wrote a letter to a friend and tried to send it, but Aol wouldn't let me mail it. It...
my e mails from last two months dissapeared. they were in my old mail folder.*help. I...
My aol mail is not working reliably. It is not recognizing my password
My issue is that since the latest AOL email update, I cannot download any attachments...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on AOL's Phone-Based Customer Care

AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.

Why Do People Call AOL Customer Support?

People call AOL for a range of reasons, including:

  • Help setting up new accounts
  • Help with changing or canceling accounts
  • Addressing billing issues
  • Reporting fraud or abuse
  • Technical support and troubleshooting

Best Practices for Calling AOL Customer Service

There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:

Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.

Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.

Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.

Have a way of taking notes during your call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling AOL Customer Service?

Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.

What Kind of Issues can AOL Customer Service Representative Resolve?

As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts.

What Can't Be Resolved With a Call to AOL Customer Service?

Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.

Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS.

What Should You Do If You Have an Unsuccessful Call with AOL?

If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options.

Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL.

Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution.

If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.

Customer Number 800-827-6364 - by the Numbers

Номер телефона для набора800-827-6364
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 8: 00-20: 00 EST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуСледуйте инструкциям
Среднее ожидание
Текущее ожидание20
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет
Качество связи67%
Качество помощи84%
Голоса клиентов3,156
Информация обновлена в последний разSun Nov 29 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

AOL's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона AOL, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента AOL. Этот номер телефона является AOL лучшим номером телефона, потому что 113,436 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-827-6364, включают Hacked Account, Recover Account, Cancel Account, Reset Password, Refund a Charge и другие проблемы обслуживания клиентов. В колл-центр AOL, в который вы звоните, работают сотрудники из New Mexico, Oklahoma, Florida, India, и он открыт Mon-Fri 8am-8pm EST в соответствии с требованиями клиентов. В общей сложности AOL имеет 2 телефонных номеров. Не всегда ясно, как лучше всего общаться с AOL представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting AOL - by phone or otherwise

Хотя 800-827-6364 является лучшим бесплатным номером AOL, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других AOL клиентов, - позвонить по их 866-401-3158 номеру телефона для своего Служба поддержки отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 866-401-3158 для Служба поддержки. Если вы считаете, что эта информация неточна или знаете, как связаться с AOL, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for AOL.

What is GetHuman's Relationship to AOL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AOL Contact Info

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Служба поддержки866-401-3158

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