Etsy Часто задаваемые вопросы для клиентов

We currently have specific guidelines regarding seller registration that may not include all countries. If St. Lucia is not on the approved list, you may face challenges setting up an account. However, having a bank account in Canada does provide some options. You might consider using your Canadian bank account to facilitate transactions if you can establish an account through a recognized method. Please check the specific requirements and guidelines to see if there’s a solution that works for you.

To address issues with a damaged order, please ensure you follow Etsy's procedures for reporting problems with an item. If you're unable to upload photos, check if there’s an option to report the issue without them. Alternatively, consider reaching out to Etsy through the appropriate contact links provided on this page for assistance. They can guide you on how to proceed without the need for photos.

To reset your password, go to the Etsy sign-in page and click on "Forgot your password?" Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

For a customer refund from Imperial Sportswear on Etsy, you need to contact the shop directly. Each seller manages their own orders and policies, including refunds and returns. You can do this by going to the shop’s page and clicking "Contact" to send a message.

It sounds like there may be a mix-up with the email addresses linked to your account and shop. Ensure you're logging in with the correct email address associated with your account. If you still have issues, try updating your email settings within your account.