DHGate.com Часто задаваемые вопросы для клиентов

We recommend trying to recover your account, as that would give you access to your order details. If account recovery is not possible, please refer to the contact information available on this page for assistance with your specific order situation.

If you haven't received your package within the estimated delivery time, you can open a dispute for a refund on DHGate.com. Log in to your account, go to "My Orders," find the order in question, and select "Open Dispute." Provide all relevant details about the issue.

Sometimes, tracking information may take a while to update. It’s best to check the order details on your DHGate account for any updates. If there is still no tracking information, you might consider contacting the seller for more details. If needed, there's a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear that you're having trouble with your account. When an account is closed for security reasons, it often means that DHGate.com detected potentially fraudulent activity. Rest assured that they are likely trying to protect your account details and personal information. You may need to provide verification to DHGate.com to get your account reinstated, such as confirming your identity, proof of address or verifying payment. We advise to check if you've received an email from DHGate.com explaining the situation or possible steps to restore your account. Your patience and understanding will be highly appreciated during this process.

If DHGate.com has closed your account due to safety concerns, it is usually a measure to protect both the users and the platform from potential fraudulent activities. They may need to verify certain information related to your account. This could be because of suspicious activity or in some cases, it could be an error. You may need to contact DHGate.com directly to rectify the issue. There is a link to the most up-to-date contact information right here on this page that you are viewing.