Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Обслуживание клиентов
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Ancestry.com rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

Ordered DNA kit and never recieved
Cannot seem to be able to cancel membership or login to do so, despite going through th...
I would like to change my email address from *****@***.com....to....*****@***.com. Tha...
I need to cancel my subscription, we are moving . Don’t have time right now. I will get it ba
I need to cancel my subscription, we are moving . Don’t have time right now.
I am bein charged $** dollars for a subscription I didn’t sign up for I would like to c...
I found my husbands number from AncestryDNA could you use the number and find his resul...
Not easy to get the information needed
My wife and I did our dna and think it's combined on the internet?
I need to report someone on my ancestry and my indian heritage and I can sent all of th...
I just tried to renew my ancestry account paid through paypal but it set me up as a new...
I only wanted the free trial and they charged my card. I want the $**.** debit placed b...
Ancestry.com. My husband and I both had our DNA done, but only mine Terry Steele Miller...
More customer issues

Help me with my issue

Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Обслуживание клиентов
3 минут1476
support@ancestry.com
Обслуживание клиентов
<91 часов716
Online Help
Обслуживание клиентов
<84 часов1045

Does GetHuman work with Ancestry.com?

GetHuman does not work directly with Ancestry.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $1 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Contacting Ancestry.com at a Glance

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!