Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · Обслуживание клиентов
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Ancestry.com rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

Hello, I am hoping that there is a way of resolving my privacy concerns. As early as...
Our Ancestry account in in my wife's name. She past away last year. I want to change th...
I bought an Ancestry kit on Amazon for my mom. We did the testing and sent it in. It’s...
Please cancel my ancestry.co.U.K. Subscription
I would like to cancel my subscription
I am unable to see my matches.
I renewed my ancestry membership by phone last night after having trouble accessing new...
I can't find what email I set my ancestry.com up with I can't figure out how to cancel...
I want to pause my membership
I've ordered the promotional Ancestry DNA test for $** plus opted for a trial for * mon...
My name is Louise Butcher. I just sent a message with my problem, and I did get a respo...
I talked to your associate, Amber, yesterday trying to resolve my problem. My problem...
I need a new code to activate my kit. I sold it for a family member and it is saying t...
I have a message waiting but don’t have a password and am not getting help.
Did not receive DNA results. Want a refund
More customer issues

Help me with my issue

Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
Обслуживание клиентов
3 минут1822
support@ancestry.com
Обслуживание клиентов
<83 часов1062
Online Help
Обслуживание клиентов
<76 часов1391

Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $1 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Contacting Ancestry.com at a Glance

Contacting Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!