Sony Phone Number

Calling Sony customer service faster by GetHuman

800-430-4433
Customer service
Current Wait: 18 минут (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
Get to a live person fastest: Нажмите 5, затем 0, затем 0
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Reasons customers like you called recently

Where can we get batteries that need to be replaced in our wireless headset . Cannot ge...
I want to stop my account from being closed.
Ps**IT just saddens me that people could get their hands on several of these them put t...
Need to talk to human no other way to fix my issue!!!!!! Tried everything else an no go...
I just spent over *** on my build on *k ** on PlayStation * this my second Playstation...
I purchased vbucks from the PS* store, but when I open fortnite it’s not showing up. I...
I just bought a PlayStation * pro And ever since the update it’s been freezing up on me
My PlayStation account says that it has been permanently deleted idk why ??
I had been trying to get a response to an inquiry concerning a Sony TV,on the Sony Face...
Having software updates error the error code is*( SU-*****-*) and im really upset with...
White lines horizontal on bottom of TV. Second Sony Bravia to do this!
Cannot re download game previously purchased without buying again
WIfi Ethernet cabeKiNnn
I just bought something on a game via ps store and everything froze u guys got your mon...
Sony tv not connecting to internet. all our other devices remain connected and are wor...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

Номер телефона для набора800-430-4433
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт 9.00-20.00 по восточному времени
Лучшее время для набора9:10 утра
Перейдите лабиринт телефона к человекуНажмите 5, затем 0, затем 0
Среднее ожидание
Текущее ожидание18
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет
Качество связи60%
Качество помощи53%
Голоса клиентов3,423
Информация обновлена в последний разSat Nov 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Sony, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Sony. Этот номер телефона является Sony лучшим номером телефона, потому что 43,722 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-430-4433, включают Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs и другие проблемы обслуживания клиентов. В колл-центр Sony, в который вы звоните, работают сотрудники из India, Philippines, и он открыт Mon-Fri 9am-8pm EST в соответствии с требованиями клиентов. В общей сложности Sony имеет 5 телефонных номеров. Не всегда ясно, как лучше всего общаться с Sony представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Sony - by phone or otherwise

Хотя 800-430-4433 является лучшим бесплатным номером Sony, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Sony клиентов, - позвонить по их 877-865-7669 номеру телефона для своего Техподдержка отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 877-865-7669 для Техподдержка. Если вы считаете, что эта информация неточна или знаете, как связаться с Sony, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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