Samsung Phone Number

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800-726-7864
Customer service
Current Wait: 24 минут (22m avg)
Hours: Mon-Fri 7am-9pm, Sat 9am-6pm CST; best time to call: 8:15am
Get to a live person fastest: Нажмите 0, затем 0. Затем нажимайте 1 при каждом запросе, пока не перейдете к представителю.
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Reasons customers like you called recently

The washer starts for a minute and then stops working. **This unit if * years old and i...
Order watch * classic
My device they said I have to pay for repair Al of a sudden
My Samsung Galaxy A** won't pair with any of my devices.
Brand new Samsung tv out of box today Netflix not working all other apps are. We have h...
to what just trying to learn these apps but I explained that
I deleted my old e mail and I want to add my new one to my Samsung account
My old e mail was deleted I want my new e mail on my Samsung account
I am looking for a replacement cover for my Samsung phone it is an older phone the numb...
I'm interested in a new phone and new plan and I would like to get the free phone in th...
Refrigerator is defected and collects ice in the back wall of the refrigerator and form...
I need to access a phone I purchased that has a pattern lock on it. Is there a way to...
I have concern for the trading phone hand set which i sent but got email that they do n...
I have a Samsung French door refrigerator that I’m struggling to keep the top ice maker...
I have a new phone being delivered by FedEx today and I will not be home to sign for it...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Samsung's Phone-Based Customer Care

Samsung is a major international conglomerate that is perhaps best known for its consumer electronics and appliances division. Because so many people own Samsung products, it is not surprising that the company receives a lot of customer service calls.

Why Do People Call Samsung Customer Support?

Customers call Samsung for many reasons, including:

  • Questions about products
  • Warranty support
  • Technical support
  • Ordering products
  • Assistance with Samsung Pay mobile payments
  • Facilitating returns and exchanges
  • Scheduling in-home appointments
  • Troubleshooting products

Best Practices for Calling Samsung Customer Service

Here are some tips for ensuring an effective call to Samsung's phone-based customer service:

  • Samsung's consumer electronics and appliances divisions have their own customer service phone numbers. Before calling, check to make sure you are calling the correct division.
  • Samsung provides 24/7 customer service by phone to its mobile device users. Phone-based customer service hours for other divisions (except appliances) are Monday through Friday, 8 to 12 AM, Saturday and Sunday, 9 AM to 11 PM. Customer support for appliances ends at 6 PM daily.
  • Before calling, make sure that you have any necessary documents or information handy. These include warranties, order numbers, or product serial numbers.
  • Make sure you can take notes during your call. Doing so can be helpful if you need to escalate your case or record an authorization code.
  • If you can't wait on hold before talking to a representative, try scheduling a callback at a time that works for you.

How Do People Feel About Their Calls to Samsung Customer Support?

Samsung has made accessible customer support a priority. It provides extended customer service hours, multiple ways to connect with Samsung agents and has established multiple training centers and certification programs for its customer care and technician teams.

While there are occasional stories of poor customer support, such as a failure on the part of a representative to research or follow-through on a complaint, such reports are rare.

What Kind of Issues Can Samsung Customer Support Resolve?

Samsung's customer service is considered by many to be state-of-the-art. While a phone representative can track orders, identify fraudulent use of your account, and arrange for returns and exchanges, Samsung's customer service system also allows technical support personnel to provide remote assistance via your device. This allows the agent to troubleshoot and fix problems while also teaching you more about your Samsung product.

One of the more unique aspects of Samsung's telephone customer service is its Visual Support service, which allows customers to share photos of a device or appliance with the phone representative. This makes diagnostics much easier and often results in a quicker resolution of any problems.

What Can't Be Resolved by Phone With Samsung?

While Samsung's technology allows it to make some repairs or to assist customers in fixing problems with devices and appliances, there are cases in which an item must be repaired by a trained professional. These situations will require the customer to bring or mail the item to a repair center or for a technician to make a housecall.

What Can I Do If I Am Unhappy With My Call to Samsung?

Sometimes, and despite your best efforts, you may find yourself hanging up the phone with Samsung customer service and feeling badly about your call. It may be that the agent you spoke to wasn't knowledgable or responsive, or it may be clear that your complaint or concern was not resolved.

Don't give up. There are still options available to you.

  • If you didn't take notes during your call, take a few minutes to write down what transpired. This information can be useful as you try to explain your situation to another representative, particularly if you have to escalate your case.
  • Call back. Customer service representatives vary in personality, training and experience. The next person you speak to may be able to understand your issue and get it resolved.
  • Try another way of getting in touch. Samsung offers a live chat option that can have advantages over phone communication, as you'll have access to a written record of your conversation. Other options include Samsung's community forums and its social media accounts.
  • Samsung has authorized repair centers around the country. Make an appointment at one of these centers: You may be able to get a technical issue resolved. It is also possible to arrange for a visit from a Samsung technician, who might be able to identify problems or show you how to use your device effectively.

Customer Number 800-726-7864 - by the Numbers

Номер телефона для набора800-726-7864
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Пт с 7:00 до 21:00, суббота с 9:00 до 18:00 CST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 0, затем 0. Затем нажимайте 1 при каждом запросе, пока не перейдете к представителю.
Среднее ожидание
Текущее ожидание24
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, электронная почта, интернет
Качество связи87%
Качество помощи66%
Голоса клиентов4,090
Информация обновлена в последний разSun Jun 26 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Samsung's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Samsung, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Samsung. Этот номер телефона является Samsung лучшим номером телефона, потому что 82,302 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-726-7864, включают Repair Request, Track an Order, Device Support, Refund a Charge, Account Access и другие проблемы обслуживания клиентов. В колл-центр Samsung, в который вы звоните, работают сотрудники из California, South Carolina, Vietnam, India, North Carolina, Canada, и он открыт Mon-Fri 7am-9pm, Sat 9am-6pm CST в соответствии с требованиями клиентов. В общей сложности Samsung имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Samsung представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Samsung - by phone or otherwise

Хотя 800-726-7864 - лучший бесплатный номер для Samsung, существует 7 всего способов связаться с ними. По мнению других Samsung клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 888-987-4357 своего отдела Техподдержка. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 888-987-4357 для Техподдержка. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Samsung, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Samsung.

What is GetHuman's Relationship to Samsung?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Samsung Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Samsung contacts
Samsung номер телефонаBEST
Samsung Live Chat
Samsung Поддержка по электронной почте
Samsung Справочная служба
General customer information

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