Samsung Phone Number

Calling Samsung customer service faster by GetHuman

800-726-7864
Customer service
Current Wait: 23 минут (22m avg)
Hours: Mon-Fri 7am-9pm, Sat 9am-6pm CST; best time to call: 8:15am
Get to a live person fastest: Нажмите 0, затем 0. Затем нажимайте 1 при каждом запросе, пока не перейдете к представителю.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Samsung refrigerator. Already filed claim. Need a representative to call me asap, this...
Trouble installing the Samsung *** EVO Plus M.* - Windows ** and Bios doesn't recognize...
I am trying to get a verification of employment form filled out. Where can I send this...
My samusung Tab A t*** display has verticaly colour line..i do not drop my tablet, purc...
I currently own an Android Galaxy J* V. I want to know if you offer phone that is a Sa...
Help me to get all of my apps
Need to buy a new Samsung tv*My old one lasted ** years*What is the difference between...
I need to order a remote for my tv. Crystal UHD * Series
All samsung products i own do not show all graphics on my site I play on. The reason fo...
I moved and I lost remote to my Samsung Smart TV model * un**EH****F type: un**EH...
Washing machine fills with water continues and overflows. Error code *C but does not ap...
Purchased a tv. Delivered yesterday. Want to return. Purchased a larger Samsung **” curved
I have been trying to buy a cell with my samsung card but dont have any info or cant ob...
I just got a note ** * G during setup I activated face recognition. I used phone yester...
Samsung Gallaxy A** *I'm a senior & need help to set up email on phone. When I tried t...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Samsung's Phone-Based Customer Care

Samsung is a major international conglomerate that is perhaps best known for its consumer electronics and appliances division. Because so many people own Samsung products, it is not surprising that the company receives a lot of customer service calls.

Why Do People Call Samsung Customer Support?

Customers call Samsung for many reasons, including:

  • Questions about products
  • Warranty support
  • Technical support
  • Ordering products
  • Assistance with Samsung Pay mobile payments
  • Facilitating returns and exchanges
  • Scheduling in-home appointments
  • Troubleshooting products

Best Practices for Calling Samsung Customer Service

Here are some tips for ensuring an effective call to Samsung's phone-based customer service:

  • Samsung's consumer electronics and appliances divisions have their own customer service phone numbers. Before calling, check to make sure you are calling the correct division.
  • Samsung provides 24/7 customer service by phone to its mobile device users. Phone-based customer service hours for other divisions (except appliances) are Monday through Friday, 8 to 12 AM, Saturday and Sunday, 9 AM to 11 PM. Customer support for appliances ends at 6 PM daily.
  • Before calling, make sure that you have any necessary documents or information handy. These include warranties, order numbers, or product serial numbers.
  • Make sure you can take notes during your call. Doing so can be helpful if you need to escalate your case or record an authorization code.
  • If you can't wait on hold before talking to a representative, try scheduling a callback at a time that works for you.

How Do People Feel About Their Calls to Samsung Customer Support?

Samsung has made accessible customer support a priority. It provides extended customer service hours, multiple ways to connect with Samsung agents and has established multiple training centers and certification programs for its customer care and technician teams.

While there are occasional stories of poor customer support, such as a failure on the part of a representative to research or follow-through on a complaint, such reports are rare.

What Kind of Issues Can Samsung Customer Support Resolve?

Samsung's customer service is considered by many to be state-of-the-art. While a phone representative can track orders, identify fraudulent use of your account, and arrange for returns and exchanges, Samsung's customer service system also allows technical support personnel to provide remote assistance via your device. This allows the agent to troubleshoot and fix problems while also teaching you more about your Samsung product.

One of the more unique aspects of Samsung's telephone customer service is its Visual Support service, which allows customers to share photos of a device or appliance with the phone representative. This makes diagnostics much easier and often results in a quicker resolution of any problems.

What Can't Be Resolved by Phone With Samsung?

While Samsung's technology allows it to make some repairs or to assist customers in fixing problems with devices and appliances, there are cases in which an item must be repaired by a trained professional. These situations will require the customer to bring or mail the item to a repair center or for a technician to make a housecall.

What Can I Do If I Am Unhappy With My Call to Samsung?

Sometimes, and despite your best efforts, you may find yourself hanging up the phone with Samsung customer service and feeling badly about your call. It may be that the agent you spoke to wasn't knowledgable or responsive, or it may be clear that your complaint or concern was not resolved.

Don't give up. There are still options available to you.

  • If you didn't take notes during your call, take a few minutes to write down what transpired. This information can be useful as you try to explain your situation to another representative, particularly if you have to escalate your case.
  • Call back. Customer service representatives vary in personality, training and experience. The next person you speak to may be able to understand your issue and get it resolved.
  • Try another way of getting in touch. Samsung offers a live chat option that can have advantages over phone communication, as you'll have access to a written record of your conversation. Other options include Samsung's community forums and its social media accounts.
  • Samsung has authorized repair centers around the country. Make an appointment at one of these centers: You may be able to get a technical issue resolved. It is also possible to arrange for a visit from a Samsung technician, who might be able to identify problems or show you how to use your device effectively.

Customer Number 800-726-7864 - by the Numbers

Номер телефона для набора800-726-7864
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Пт с 7:00 до 21:00, суббота с 9:00 до 18:00 CST
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 0, затем 0. Затем нажимайте 1 при каждом запросе, пока не перейдете к представителю.
Среднее ожидание
Текущее ожидание23
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, электронная почта, интернет
Качество связи71%
Качество помощи82%
Голоса клиентов4,066
Информация обновлена в последний разSat Nov 21 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Samsung's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Samsung, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Samsung. Этот номер телефона является Samsung лучшим номером телефона, потому что 82,302 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-726-7864, включают Repair Request, Track an Order, Device Support, Refund a Charge, Account Access и другие проблемы обслуживания клиентов. В колл-центр Samsung, в который вы звоните, работают сотрудники из California, South Carolina, Vietnam, India, North Carolina, Canada, и он открыт Mon-Fri 7am-9pm, Sat 9am-6pm CST в соответствии с требованиями клиентов. В общей сложности Samsung имеет 4 телефонных номеров. Не всегда ясно, как лучше всего общаться с Samsung представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Samsung - by phone or otherwise

Хотя 800-726-7864 является лучшим бесплатным номером Samsung, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Samsung клиентов, - позвонить по их 888-987-4357 номеру телефона для своего Техподдержка отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через 888-987-4357 для Техподдержка. Если вы считаете, что эта информация неточна или знаете, как связаться с Samsung, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Samsung.

What is GetHuman's Relationship to Samsung?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!