Sirius/XM Phone Number
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Reasons customers like you called recently
Question about my bill
TALK ON THE PHONE ABOUT MY PLAN.
I want to sign up for Sirius radio for this year ****-continue my current contract for...
To get service on my radio at home
I renewed my Sirius service on *********. The rep was named James. I never received a...
I have sent in * payments and the Sirius radio still not in. Why can't I get it. I'm re...
I need to cancel my XM on the Equinox
Canceling my account too much money
I have a **** Ford EcoSport with the full SIRIUS package. The weather app constantly sa...
I was billed $** in January. My bill jumped from $**. I need an explanation and need it...
My bill is too high. I need a more reasonable rate
When my payment is made, do you use my debit card number?
Activate my paid service in my vehicle
I changed my service and now ant another change to streaming music & entertainment at...
Want to renew on * vehiclesSee more recent reasons for calling
Help me with my issue
Our Editor's Notes on Sirius/XM's Phone-Based Customer Care
Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.
Why Do People Call Sirius XM Radio Customer Support?
People contact Sirius XM customer support for a range of reasons, including:
- Setting up accounts and initiating subscriptions
- Changing or canceling service plans
- Troubleshooting and technical support
- Learning about and using Sirius XM features
- Billing and account issues
- Identity theft and hacking concerns
Best Practices for Calling Sirius XM Customer Service
There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:
- Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
- Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
- If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
- Have some way of taking notes during your call. Pen and paper work well for this purpose.
How Do Consumers Feel About Calling Sirius XM Customer Service?
Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.
One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.
What Kind of Issues can Sirius XM Customer Service Representative Resolve?
Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.
What Can't Be Resolved With a Call to Sirius XM Customer Service?
Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.
If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.
What Should You Do If You Have an Unsuccessful Call with Sirius XM?
If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:
- First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
- Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
- If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
- Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
- Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.
Customer Number 866-635-5027 - by the Numbers
Номер телефона для набора866-635-5027
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Сб с 8:00 до 23:00, ВС с 8:00 до 20:00 по восточному поясному времени.
Лучшее время для набора8:05
Перейдите лабиринт телефона к человекуНажмите 4
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет, электронная почта, твиттер, фейсбук
Информация обновлена в последний разSun Jan 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Sirius/XM's Best Toll-Free/800 Customer Phone Number
Это лучший номер телефона Sirius/XM, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Sirius/XM. Этот номер телефона является Sirius/XM лучшим номером телефона, потому что 82,086 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 866-635-5027, включают Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge и другие проблемы обслуживания клиентов. В колл-центр Sirius/XM, в который вы звоните, работают сотрудники из Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York, и он открыт Mon-Sat 8am-11pm, Sun 8am-8pm EST в соответствии с требованиями клиентов. В общей сложности Sirius/XM имеет 6 телефонных номеров. Не всегда ясно, как лучше всего общаться с Sirius/XM представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Contacting Sirius/XM - by phone or otherwise
Хотя 866-635-5027 - лучший бесплатный номер для Sirius/XM, существует 12 всего способов связаться с ними. По мнению других Sirius/XM клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 866-635-5020 своего отдела Отменить услуги. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через 866-635-5020 для Отменить услуги. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Sirius/XM, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.
What is GetHuman's Relationship to Sirius/XM?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.