Optus - Faults Phone Number

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131 344
Customer service
Current Wait: 38 минут (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
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Reasons customers like you called recently

I bought phone credit not early this morning yesterday morning $** recharge but I don't...
My facebook account has been locked and get started option is on but my facebook accoun...
Facebook request* If we find your post and comment didn't follow our community standar...
Facebook request* If we find your post and comment didn't follow our community standa...
I have reported a low lying line out the front of the premises of ** to ** Kookaburra S...
I have a new account with you my old account should’ve been cancelled but still getting...
Outage Margate. When will service resume?
The cable from the powering to the house is hanging very low and resting in a tree.*I n...
I am reporting for a **-year-old woman.*Her phone stopped working Wednesday morning...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
Hi I do not kn ow what has or is happening. I have been without my mobile phone in t...
I have reported fault on phone line ** **** **** -- reference nbr: ******** -- on Satur...
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Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

Номер телефона для набора131 344
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора9:45
Перейдите лабиринт телефона к человекуПродолжайте нажимать 0
Среднее ожидание
Текущее ожидание38
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методыТелефон
Качество связи76%
Качество помощи67%
Голоса клиентов2,905
Информация обновлена в последний разSat May 21 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Optus - Faults, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Optus - Faults. Этот номер телефона является Optus - Faults лучшим номером телефона, потому что 18,606 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 131 344, включают Technical Support, Account access, Service и другие проблемы обслуживания клиентов. В колл-центр Optus - Faults, в который вы звоните, работают сотрудники из Singapore, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. Всего у Optus - Faults есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Optus - Faults представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Optus - Faults - by phone or otherwise

Хотя 131 344 - лучший бесплатный номер для Optus - Faults, это также единственный способ связаться с ними. Следующий лучший способ поговорить со службой поддержки клиентов - это просто рассказать GetHuman о вашей проблеме и позволить нам попытаться найти лучший способ связаться с ними или найти помощь по этой конкретной проблеме. Помимо попытки позвонить, вы также можете начать с того, чтобы рассказать нам, в чем проблема выше, чтобы мы могли найти вам лучший способ связи или письменное руководство. Если вы считаете, что эта информация неточна, или знаете, как связаться с Optus - Faults другими способами, сообщите нам об этом, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our United Airlines Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like United Airlines or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Optus - Faults Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
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