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GetHuman does not have a working relationship, partnership, or any other kind of relationship to Optus - Faults. GetHuman was first created in 2004 as a way for consumers to share information about how to better reach large companies with toll-free numbers. So many of those toll-free numbers lead to a multitude of menu options and long waits on hold. Since then, GetHuman tries to gather information that helps the average person reach a company or solve a particular problem with that company, its products, and its services. Most of the information is crowdsourced and then often checked by GetHuman editors. Hopefully this helps you find a number or a way out of an issue faster, whatever dilemma you may be having with Optus - Faults.
Addressing customer service issues can be a long and painful process for the average consumer. GetHuman was started over 10 years ago with a simple mission: to share the best tools and information amongst consumers everywhere to make getting support from companies like Optus - Faults a bit easier. The first free information that we catalogued was the path through the phone menu maze that gets you to a real person the fastest. This small but useful piece of information triggered a quiet revolution amongst customers that resulted in the website you are seeing today. Today, GetHuman supplies millions of useful facts and hints to customers that help save time, and has built sophisticated tools with the same aim. Tools like our robot that can navigate the phone maze and listen on hold for you so that you don't have to and our free web-based dialer cost GetHuman money, but we provide them to you, the consumer, free of charge and show ads on our website to defray the costs of those phone calls we make for you. To date, GetHuman has helped over 120 million customers saving over 3 billion minutes of their time and an immeasurable amount of frustration. We hope we can help you, too.
Listening to hold music and upselling for hours only to later get hung up on is no fun. So we built a robot that does it for you and calls you when a rep can talk. It's free and paid for by the ads you see on our website!
We realized that calling Optus - Faults, or your airline or utility company while you're abroad is... expensive. Same if you have a pay-as-you-go phone plan or are running out of minutes. Use this to get a company on the line for free. Why should it cost you?
Saying the right thing to get what you want and getting the attention of the company are the hardest parts of customer service. Until now. GetHuman's Case Builder makes this a cinch.
While helping over 120 million customers with their customer service issues, we realized that the most common problems account for a majority of the issues we consumers experience. So we started writing free step by step manuals that tell you what to do.