A:Press 4, then wait for a representative.Our free phone can also navigate phone menus to get a live human at Jitterbug for you.
Q:
Does Jitterbug offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Jitterbug below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Jitterbug phone number to document the phone system.
Here is how our research team describes the way the Jitterbug phone system greets you: Lively - To make a payment or pay your bill, press 1. For questions about your device, press 2. To move your number to a new phone, press 3. For all other account-related questions, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then wait for a representative.
Below are some clips we've found from Jitterbug's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two.
If you are calling about we are experiencing high call volumes at this time."
Excerpt from a call with Jitterbug
Wednesday, February 7, 2024 9:49 PM
The first phone menu
"Thank you for calling Lively.
If you would like to make a payment or have a question about your bill, please press one.
If you have questions about your device, please press two."
Excerpt from a call with Jitterbug
Thursday, May 16, 2024 12:54 AM
What are the hours and when should I call?
Jitterbug operates the call center for this 800-733-6632 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 278 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Jitterbug at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jitterbug phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jitterbug staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jitterbug is Sunday.The most busy day to call is Friday, which averages 162% more phone calls by comparison.Again, this is based on a sample of 278 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Jitterbug is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Jitterbug staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Jitterbug
If you have time to do a bit of reading before you call Jitterbug, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Jitterbug customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jitterbug, and their purpose. Are any of these similar to the reason you are trying to call?
Intermittent service issues: "I got a problem of phone keeps going out."
- From a call lasting 23m 16s , Mar 15, 2025 5:58 PM
Questions about phone features: "I need to text horizontally, so I can use two thumbs, not vertically."
- From a call lasting 34m 45s , Feb 20, 2025 5:10 PM
Delivery issue for phone: "We had ordered a phone last week, and we still have not received it."
- From a call lasting 7m 2s , Jan 28, 2025 9:48 PM
Inquiry about phone order: "I am calling because we ordered a phone last week and have yet to receive it."
- From a call lasting 9m 40s , Jan 27, 2025 8:39 PM
Lower monthly plan inquiry: "I'm calling to see if we could lower my dad's monthly plan."
- From a call lasting 7m 42s , Jan 23, 2025 4:45 PM
Lost phone assistance: "I need a phone, so I guess if you can give me a replacement, that's as best I can do."
- From a call lasting 12m 8s , Jan 22, 2025 6:26 PM
Information about why customers call Jitterbug is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Jitterbug customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Jitterbug's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jitterbug agent. This phone number is Jitterbug's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-733-6632 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Jitterbug first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Jitterbug has 1 phone number. It's not always clear what is the best way to talk to Jitterbug representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jitterbug. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jitterbug. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.