Groupon Phone Number

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Reasons customers like you called recently

I ordered two mens cardigans by mistake only wanted one l want to cancel the order befo...
I placed an order last night ordered * only wanted * wat can l do plz
This was my first time to purchase from Groupon, I purchased The Sam's Club Membership...
I need a refund on a Groupon or a Groupon bucks
I have repeated printed what I would like Groupon to do with my issue, but receive the...
The Groupon I bought just strings went out of business and my Groupon is not expired. T...
I have bought a deal but put wrong email so I have not received my order detail to redeem.
the order number ****-******-*******women'ponytail bun beanie x* for *.** and non conta...
I place an order total **.** .Now i have addtl.charges for **.**, **.**, **.**
I ordered a wrong quantity
I have Groupon credit and want to purchase World of Illumination in Phoenix AZ and it w...
I can't believe you charge Groupon customers money to settle problems by chat. Worse, I...
I keep trying to buy a Groupon which should use my Groupon bucks but they end up never...
I am trying to organise a return but the order is still showing i transit. I need to s...
Help with setting appointment
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Groupon's Phone-Based Customer Care

Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.

Groupon's Phone-Based Customer Support

It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.

Why Do People Call Groupon Customer Support?

People contact Groupon customer support for a range of reasons, including:

  • Questions about offers and deals
  • Assistance with using Groupon offers
  • Technical support in using the website or mobile app
  • Concerns about merchants not honoring a Groupon deal

Best Practices for Calling Groupon Customer Service

It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.

If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.

When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.

If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.

How Do People Feel About Their Calls to

Groupon Customer Support?

Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:

  1. Because Groupon does not have a phone number that can be called directly, many individuals feel that it is difficult to get access to meaningful customer service. While it is possible to request a callback, many people are unhappy with this option.
  2. The second area of difficulty is that Groupon brokers deals between third-party businesses and consumers. In some cases, a third-party business may prove to be uncooperative, making it difficult for Groupon to assist a customer in achieving an acceptable resolution. This can force consumers to try and seek restitution from the merchant or service provider, which may result in the buyer being bounced back and forth between the two businesses.
  3. Some consumers complain that Groupon's customer service is often unresponsive and that agents rely on scripts rather than actively listening to callers and coming up with realistic solutions to problems.

Notable Media Reports

In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.

Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.

What Kind of Issues Can Groupon Customer Support Resolve?

Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.

What Can't Be Resolved by Phone With Groupon?

Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.

What Can I Do If I Am Unhappy With My Call to Groupon?

If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.

First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.

The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.

If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.

Customer Number 877-788-7858 - by the Numbers

Номер телефона для набора877-788-7858
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекНЕТ
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9 до 17 часов по тихоокеанскому времени
Лучшее время для набора9:15 утра
Перейдите лабиринт телефона к человекуНажмите 6, затем 6
Среднее ожиданиеN / A
Текущее ожиданиеN / A
Ранг (среди телефонных номеров)1
Ранг (в целом)2
Альтернативные методыИнтернет, телефон, электронная почта, твиттер, чат
Качество связиN/A
Качество помощиN/A
Голоса клиентов36,359
Информация обновлена в последний разSat Nov 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Groupon's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Groupon, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Groupon. Этот номер телефона является Groupon лучшим номером телефона, потому что 1,724,766 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. К сожалению, Groupon агенты по обслуживанию клиентов не снимают трубку, поэтому мы собрали другие способы решения распространенных проблем, по которым клиенты звонят 877-788-7858, включая Change My Order, Order Never Arrived, Refund My Order, Update Account Info, Voucher Code Won't Work и другие проблемы поддержки клиентов. На контактный центр Groupon, в который вы звоните, отвечает система IVR или система меню телефона, которая работает круглосуточно и без выходных. Всего Groupon имеет номер телефона 1. Не всегда понятно, как лучше всего общаться с Groupon представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Groupon - by phone or otherwise

Хотя 877-788-7858 является лучшим бесплатным номером Groupon, существует всего 2 способа связаться с ними. По словам других Groupon клиентов, следующий лучший способ поговорить со своей службой поддержки - это рассказать GetHuman о вашей проблеме выше и позволить нам найти кого-то, кто поможет вам. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Groupon, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Groupon.

What is GetHuman's Relationship to Groupon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Groupon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Metro PCS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Metro PCS or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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