Google is one of the largest technology companies in the world. It primarily offers Internet services, such as its search engine, productivity apps as well as the Android smartphone platform.
Google does not offer significant phone-based customer support, preferring to deal with customers via email and other online mediums. However, there are a few divisions at Google that do provide customer service by phone.
People call google customer support for a range of reasons, including:
In most cases, when individuals call a published google customer support number, they will be directed to a phone menu that provides a recorded message directing the caller to a website that provides further information. You can typically find this information on your own, however, through Google's support website.
Generally, only business-to-business services, such as Google Merchant Center, offer phone-based support. Some of those services provide customers with a number they can call, while Google G Suite offers an online callback service.
Note: Some consumer advocates and journalists have noted that there are some fraudulent companies that advertise Google customer service phone numbers. If you call these numbers, the person who answers may try to trick you into providing personal information that can be used to hijack your accounts or steal your identity.
Unless you are calling one of the few divisions that allows you to call for service, be advised that calling Google directly will only take you to a voicemail menu that will advise you to visit a website. Have pen and paper handy: You'll need it to write down the website address that the system provides you.
If you are calling Google directly or requesting a callback for services that provide phone-based support, do the following:
Many users of Google services are upset that Google does not provide phone-based customer service to most of its customers. However, there are reports that Google is generally responsive to online requests for support, though it can take a bit of time to achieve a resolution.
Calls to customer support for Google's business services are generally handled professionally and these callers report satisfaction with the level of service received.
A Google customer service representative can handle most issues that B2B services customers experience, including technical issues, billing concerns, and answering questions about appropriate products and services.
Google's services are primarily offered online, so there is little that can't be addressed by phone. Individuals who are calling about problems with their Android operating system may need to visit a repair center or phone retailer to deal with potential warranty or hardware issues.
If you get off the phone with a Google customer support agent and feel as though your situation wasn't handled correctly, don't give up. You still have options.
Your first step should be to review any notes you took during the call. Try and see if there was a misunderstanding somewhere: If so, you can mention this to the next person you speak to.
Next, call Google back or, if you are calling about a G Suite account, request another callback. Explain your situation to the agent, who may have the experience or training to provide you with a satisfactory resolution.
If the second call doesn't work, try another way of getting in touch with Google. One option is to use Google's live chat option for G Suite accounts. Another is to send an email asking for help. Both of these options have the benefit of providing you with a transcript of your communication, which can come in handy if you have to escalate your case.
Это лучший номер телефона Google, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Google. Этот номер телефона является Google лучшим номером телефона, потому что 211,146 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. К сожалению, Google агенты по обслуживанию клиентов не снимают трубку, поэтому мы собрали другие способы решения распространенных проблем, по которым клиенты звонят 650-253-0000, включая Technical Support, Recover Account, Update Account Information, Complaint, Refund or Suspicious Charges и другие проблемы поддержки клиентов. На контактный центр Google, в который вы звоните, отвечает система IVR или система меню телефона, которая работает круглосуточно и без выходных. В общей сложности Google имеет 2 телефонных номеров. Не всегда понятно, как лучше всего общаться с Google представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Хотя 650-253-0000 - лучший бесплатный номер для Google, существует 5 всего способов связаться с ними. По мнению других Google клиентов, следующий лучший способ поговорить со своей службой поддержки - позвонить на их номер телефона 866-246-6453 своего отдела Поддержка AdWords. Помимо звонков, следующий излюбленный вариант для клиентов, которым нужна помощь, - это через Online Help для Technical Support. Если вы считаете, что эта информация неточна, или знаете о других способах связи с Google, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Google.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Google. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our iTunes Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Social Security Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like iTunes or Social Security. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.