General Motors Phone Number

Calling General Motors customer service faster by GetHuman

800-462-8782
Customer service
Current Wait: 24 минут (7m avg)
Hours: Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST; best time to call: 8:15am
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Reasons customers like you called recently

I was wondering if you had any recalls on rusted out frames for a **** GMC Sierra...
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My **** LTZ Tahoe has a parasitic draw. I took it to the Weber Chevy Dealership in Colu...
want to know the current status of my **** C* order that i placed on September **** and...
logged out of gm global connect
Leased new Acadia on ******. * week later seats required replacement. Upon picking up...
My question is when you do call back I bought my truck last December and when me and my...
For a job opportunity
I have a **** silverado that had a custom extra cab installed that year it was taken to...
Have questions about my warranty. dealership won't honor it. issue is a know defective...
My mother took her car to Ed Bozarth in Topeka, Kansas. Her car **** Chevy Malibu had a...
I want to file a appeal for a positive drug test
Logging into online account
I had a problem with a salesman at a dealership and I had to walk away from the situati...
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Our Editor's Notes on General Motors's Phone-Based Customer Care

General Motors, also known as GM, is a major US automobile manufacturer that sells its vehicles internationally. As one of the largest companies in the United States, it isn't surprising that General Motors gets many calls to its customer service department each and every day.

Why Do People Call General Motors Customer Support?

Customers call General Motors customer support for a range of reasons, including:

  • Information about buying a new vehicle
  • Technical support for using a General Motors website
  • Questions about a vehicle currently owned by the customer
  • Help with financing or current credit accounts

Best Practices for Calling General Motors Customer Service

There are several things that you can do to help ensure that your call to General Motors customer service is handled quickly and professionally:

  • As is true for many large companies, General Motors has many divisions, each with its own customer service department. Visit the General Motors' "Contact Us" page and look up your vehicle by name. From there, you'll be able to find a selection of phone numbers. Choose the one that best suits your question.
  • Have all relevant documentation handy when calling. Documentation might include purchase contracts, warranties and invoices, along with billing statements. You should also have handy any communications between you, GM and your dealership.
  • If you are seeing technical support in using General Motors' website, be in front of your computer or have a device handy so that you can troubleshoot along with the customer service agent.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling General Motors Customer Service?

There appears to be a fair level of satisfaction with General Motors' phone-based customer service. There are few, if any, major complaints online about the level of service received.

What Kind of Issues can General Motors Customer Service Representative Resolve?

General Motors can resolve a range of issues, including answering questions about vehicles, referring you to authorized dealers, addressing technical support issues when using online services and investigating queries about billing and financing.

What Can't Be Resolved With a Call to General Motors Customer Service?

While GM's customer service agents may be able to offer advice on using your vehicle's features, telephone staff can't perform repairs for you and will have to refer you for assistance in keeping with your warranty.

If you are having a conflict with your dealership, a General Motors customer service representative may be able to take a report, but it is unlikely that he or she can referee an ongoing dispute.

What Should You Do If You Have an Unsuccessful Call with General Motors?

If you get off the phone with General Motors customer service and feel as though your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. Doing this could help you identify areas of miscommunication that led to the failure of your first conversation.
  • Next, call GM customer service back. Keep in mind that customer service representatives have different levels of experience and training. The next General Motors customer service agent that you speak to may be better able to understand your questions and resolve your concerns.
  • If a second call to General Motors customer support doesn't resolve your problem, try a different way of getting in touch. GM customer service contact options vary by brand, but in some cases, you can use live chat to connect with a customer service representative. Another option is to write a letter via postal mail.
  • Another alternative to dealing with GM customer service directly is to contact your dealership. The dealership manager may be willing to advocate for you.

Customer Number 800-462-8782 - by the Numbers

Номер телефона для набора800-462-8782
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-Чт с 7:00 до 20:00, пятница с 7:00 до 19:00, суббота с 7:00 до 16:00 CST.
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 0 в каждом приглашении, игнорируя сообщения.
Среднее ожидание
Текущее ожидание24
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет, чат
Качество связи87%
Качество помощи68%
Голоса клиентов4,432
Информация обновлена в последний разThu Apr 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

General Motors's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона General Motors, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента General Motors. Этот номер телефона является General Motors лучшим номером телефона, потому что 35,052 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-462-8782, включают Where to buy, Complaint, Repairs, Returns и другие проблемы обслуживания клиентов. В колл-центр General Motors, в который вы звоните, работают сотрудники из Michigan, и он открыт Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST в соответствии с требованиями клиентов. Всего у General Motors есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с General Motors представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting General Motors - by phone or otherwise

Хотя 800-462-8782 является лучшим бесплатным номером General Motors, существует всего 2 способа связаться с ними. По словам других General Motors клиентов, следующий лучший способ поговорить со своей службой поддержки - это рассказать GetHuman о вашей проблеме выше и позволить нам найти кого-то, кто поможет вам. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с General Motors, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for General Motors.

What is GetHuman's Relationship to General Motors?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like General Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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