Citibank Phone Number

Calling Citibank customer service faster by GetHuman

800-374-9700
Customer service
Current Wait: 20 минут (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get to a live person fastest: Нажмите 0 в каждом приглашении, игнорируя сообщения или повторите «Представитель»

Reasons customers like you called recently

getting a check mailed out from my checking account
On June **, **** i purchased chairs from a company that promised them by July *, July...
I walked to **** before *am it was more like like *:** when the doors to the store were...
i Have a credit cASh balance of ***.**...wHat does that mean can I deposit in my bank s...
I get aprovel code I want to know it's true or false
Need to reset security code
I got your bill of $**.** on account ****************. on a small chain saw I ordered...
Dispute information and got a letter in the mail saying Citi needed more information so...
Is this active account and how it works ***********
Damaged debit card can you go to a Citibank branch and get a new debit card?
Had a question about a check being cashed at our bank
I want to know if my card provides rental car insurance - please advise
I need to verify funds
Hello Sir*Madam,*I would like to request your good office to disconnect my Spotify effe...
I applied online today to open a new savings account . In the application , due to my...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

Номер телефона для набора800-374-9700
Обратный звонок доступенДА
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центра24 часа, 7 дней
Лучшее время для набора8:15 утра
Перейдите лабиринт телефона к человекуНажмите 0 в каждом приглашении, игнорируя сообщения или повторите «Представитель»
Среднее ожидание
Текущее ожидание20
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, интернет, чат, твиттер
Качество связи79%
Качество помощи82%
Голоса клиентов7,866
Информация обновлена в последний разSun Nov 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Citibank, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Citibank. Этот номер телефона является Citibank лучшим номером телефона, потому что 93,786 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-374-9700, включают Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment и другие проблемы обслуживания клиентов. В колл-центр Citibank, в который вы звоните, работают сотрудники из Texas, Missouri, Virginia, Kentucky, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Citibank имеет 7 телефонных номеров. Не всегда ясно, как лучше всего общаться с Citibank представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Citibank - by phone or otherwise

Хотя 800-374-9700 является лучшим бесплатным номером Citibank, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Citibank клиентов, - позвонить по их 800-274-6660 номеру телефона для своего Обнаружение мошенничества отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Citibank, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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