Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.
People call Citibank customer support for a range of reasons, including:
Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.
When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.
Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.
A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.
As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:
It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.
There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.
There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.
If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.
First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.
Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.
Next, try the following:
Это лучший номер телефона Citibank, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Citibank. Этот номер телефона является Citibank лучшим номером телефона, потому что 93,786 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-374-9700, включают Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment и другие проблемы обслуживания клиентов. В колл-центр Citibank, в который вы звоните, работают сотрудники из Texas, Missouri, Virginia, Kentucky, и он открыт 24 hours, 7 days в соответствии с требованиями клиентов. В общей сложности Citibank имеет 7 телефонных номеров. Не всегда ясно, как лучше всего общаться с Citibank представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.
Хотя 800-374-9700 является лучшим бесплатным номером Citibank, существует всего 2 способа связаться с ними. Следующий лучший способ поговорить со своей командой поддержки клиентов, по словам других Citibank клиентов, - позвонить по их 800-274-6660 номеру телефона для своего Обнаружение мошенничества отдела. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Online Help для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Citibank, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Citibank.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.