How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Sephora phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Here is how our research team describes the way the Sephora phone system greets you: Product or beauty advice, press 1. For new orders, press 2. Customer service, press 3. Billing and payments, press 4. Gift card balance, press 5. For all other questions, press 0 or stay on the line.
Below are some clips we've found from Sephora's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sephora.
Please choose from the following options so we may best direct your call.
For product or beauty advice, press one.
For new order placement, press two."
Excerpt from a call with Sephora
Wednesday, April 10, 2024 5:06 PM
The first phone menu
"Thank you for calling Sephora.
Please choose from the follow following options so we may best direct your call.
If you would like to hear the options again, press nine.
For product or beauty advice, press one.
For new order placement, press two.
For customer service, press three.
For inquiries related to our Sephora private label or Sephora Visa credit card, including billing, payment, or the status of your application, press four."
Excerpt from a call with Sephora
Monday, April 15, 2024 2:50 PM
What are the hours and when should I call?
Sephora operates the call center for this 877-737-4672 phone number Mon-Fri 5am-9pm, Sat-Sun 6am-9pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sephora phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sephora staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sephora is Sunday.The most busy day to call is Wednesday, which averages 250% more phone calls by comparison.Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Sephora
In summation, the best day to call Sephora is Friday.
Why Customers Call Sephora
If you have time to do a bit of reading before you call Sephora, we recommend you read over some of our problem-specific articles.
The return policy for Sephora allows customers to return any unused or gently used products within 60 days of purchase for a full refund. For online orders, returns can be made by mail or at any Sephora store. For in-store purchases, customers can return items at any Sephora store. Additionally, Sephora offers a hassle-free return process with a complimentary return label provided for online returns. If a customer returns a product without a receipt, they will receive store credit equivalent to the lowest selling price within the past 30 days. However, Sephora does not accept returns of products that have been used excessively or are considered final sale items. It's important to note that returns or exchanges cannot be made for products purchased outside the United States or Canada.
Sephora's shipping policy ensures customers receive their orders promptly and efficiently. Domestic orders over $50 are eligible for free standard shipping, taking 1-3 business days to arrive. For orders under $50, a $5.95 fee applies. Customers can also opt for expedited shipping, which costs $10.95 and arrives in 2 business days. Sephora offers Flash 2-Day Shipping for $15 per year, allowing unlimited 2-day shipping on all orders without a minimum purchase requirement. International shipping is available to select countries at varying rates, typically arriving within 5-10 business days. Sephora provides tracking information for all shipments, allowing customers to monitor their packages' progress. Additionally, Beauty Insider members earn points on shipping expenses, which can be redeemed for exclusive rewards.
At Sephora, we offer a variety of convenient and secure payment methods to make your shopping experience a breeze. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept Sephora gift cards that can be purchased online or in-store. If you prefer to pay through your mobile device, Sephora accepts Apple Pay and Google Pay as well. For added flexibility, we also offer the option to pay with Klarna, allowing you to split your purchase into four interest-free payments. Rest assured that all payment transactions at Sephora are encrypted to ensure the utmost security of your personal information. With these flexible payment methods, we aim to make your Sephora shopping experience seamless and enjoyable.
Click the link above to get answers to just about any Sephora customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sephora, and their purpose. Are any of these similar to the reason you are trying to call?
Order cancellation and expedited shipping: "I placed an order online, can I cancel it and expedite shipping for a birthday gift?"
- From a call lasting 4m 31s , Apr 10, 2024 5:06 PM
Makeup advice: "I need a good contour recommendation for my skin tone."
- From a call lasting 1m 11s , Feb 19, 2024 6:57 PM
More Sephora Customer Service Contacts
There are of course other ways to contact Sephora customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sephora provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sephora customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sephora's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sephora agent. This phone number is Sephora's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-737-4672 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sephora first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Sephora has 2 phone numbers. It's not always clear what is the best way to talk to Sephora representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sephora. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sephora. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.