TAP Portugal Часто задаваемые вопросы для клиентов

We understand your frustration. Unfortunately, if there are issues with online payment for seat upgrades and you experience disconnection during customer service calls, we recommend checking the most up-to-date contact information right here on this page. There may be alternative methods for completing your upgrade, including reaching out through different customer service channels.

To claim a refund due to cancellation with TAP Portugal, you need to submit a refund request through the TAP website. Make sure to provide your booking reference and any relevant details regarding your cancellation. Refunds are processed according to the fare rules applicable to your ticket.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

For flights from London to Portugal, Economy Class passengers are typically allowed 1 piece of checked baggage up to 23 kg. Business Class passengers can usually check 2 pieces, each up to 32 kg. Hand luggage allowance is usually 1 piece up to 8 kg for Economy and 2 pieces totaling 16 kg for Business.

We're sorry to hear about the issue you're experiencing. If none of the journeys are available, it is likely due to all seats being booked, flights being cancelled, or technical errors. The best course of action is to regularly check the application or website for updates. Please remember to always have your booking reference and personal details handy to facilitate assistance. We advise you to arrive at the airport in good time to discuss your travel necessities with the agent. Agents at the airport have real-time access to flight details and can provide immediate assistance.