Hotels.com Часто задаваемые вопросы для клиентов

There could be several reasons for not receiving a confirmation email or not finding your booking. It’s possible that the email address provided during booking was incorrect, or the email may have been filtered into your spam or junk folder. Additionally, if there was a technical issue during the booking process, it may not have been completed successfully. Please check your email thoroughly, including any filters, and confirm that the payment was processed. If the issue persists, please refer to the contact information provided on this page for assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to reach a live representative at Hotels.com.

Les nuits bonus que vous avez gagnées doivent être utilisées dans un délai spécifique, généralement précisé dans les conditions du programme. Il est possible d'utiliser deux nuits bonus ou plus d'affilée, tant que cela respecte la disponibilité et les conditions de l'hôtel. Assurez-vous de vérifier les politiques spécifiques de votre compte ou la réservation pour plus de précisions.

You can find the details of your reservation by checking your email inbox for the confirmation email from Hotels.com. It should contain all the relevant information about your booking. If you are unable to locate it, consider checking your spam or junk folder.

Um die Rechnungsadresse zu ändern, müssen Sie sich in Ihr Hotels.com-Konto einloggen und die Buchungsdetails aufrufen. Dort sollten Sie die Option finden, die Rechnungsadresse zu bearbeiten. Wenn Sie dabei Unterstützung benötigen, gibt es hilfreiche Informationen auf der Website.