Please select from the following four menu options. If you are calling about a booking, press one. If you are calling about a review, press two. If you are calling about a business listed on Tripadvisor, press three. If you need help accessing your account, press four."
"For hotel bookings, press one. For tours, attraction, or experience bookings, press two. For vacation rental bookings, press three."
"If you need help accessing is this about a review you've written? Press one. Is this about a review for a property or business you own or manage? Press two."
Is this about a property or business you own or manage? Press one. Press two."
Calling TripAdvisor can be productive if you're looking for information about an activity or if you'd like to book one. However, it does seem like representatives are a bit inconsistent with customer service.
When I dialed the number, I was asked to select the reason I was calling TripAdvisor, which included things such as reserving a hotel, leaving a review or checking your account. I opted for reserving something, and was taken to the next menu. This one featured choices such as reserving a restaurant, reserving a hotel and reserving an activity.
I opted for reserving an activity, and the system said that it would record all calls. It then asked me whether I had an existing reservation or was calling to book a new one, and I said I wanted to book a new one.
The system took me to a representative, who asked me for the purpose of my call. I said that I was looking at the USS Arizona Memorial tour at Pearl Harbor and was wondering what was different about the tour compared to simply going to the memorial on our own. I explained that I wasn't sure about it and wanted to know what I was getting from the tour for the listed cost.
After two attempts to find the tour I had suggested, the representative found the tour and told me that it would include a bus tour of other sites, a boat ride to the memorial and transportation to and from Pearl Harbor from my hotel in Waikiki. I asked if that meant we wouldn't have to worry about driving to Pearl Harbor, and he confirmed that we would simply have to get the shuttle from our hotel to Pearl Harbor.
He then asked me for my hotel name, and I said I currently wasn't staying in a hotel, as I had relocated to an AirBNB on the island. He said that wasn't a problem and that I could still use the shuttle if I wanted, as I could give him the name of the hotel I'd be nearest to and ride the shuttle from there. I told him I did not know what hotel was closest, and he said he said that was fine; I could simply call back another time to reserve tickets.
Before I was able to thank him and say goodbye, the representative told me that I could get a discount on the tour by booking through TripAdvisor, as I could save 5% by using them over other tour options. I attempted to end the call and thank him, but he got to it first and immediately hung up once he'd confirmed I had no more questions.
Overall, I thought this was a good call, but a little too quick to get me off the phone at the end. Once it was clear I wasn't going to be booking that day, I felt a little rushed. I'd use this number if I was ready to buy, but not if I was still in the planning stages.
This is TripAdvisor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TripAdvisor agent. This phone number is TripAdvisor's best phone number because 51,090 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-322-5942 include Update Listing, Account Access, Change a Reservation, Refund a Charge, Dispute a Review and other customer service issues. The TripAdvisor call center that you call into has employees from Massachusetts and is open Monday - Friday 9:30am - 5:00pm ET according to customers. In total, TripAdvisor has 1 phone number. It's not always clear what is the best way to talk to TripAdvisor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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