A:Sega does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Sega starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does Sega offer 24 hour customer service?
A:Not by phone.But you can contact Sega 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Sega Customer Service
There are other ways to contact Sega customer service besides the phone. Below we list them by medium, from most to least popular.
Use this link to submit your customer service issue online
24 hours, 7 days
As a last, sometimes only, resort- Sega customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Sega?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Sega, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Sega Forever is a digital collection of classic Sega games that can be played for free on mobile devices. It is a platform that aims to bring back the nostalgic experience of playing iconic Sega titles from the past. Sega Forever offers a wide variety of games ranging from the Sega Genesis era to the more recent Dreamcast era. The collection includes fan-favorites like Sonic the Hedgehog, Golden Axe, Altered Beast, and many more. These games are enhanced with features like controller support, leaderboards, and the ability to save progress. Sega Forever also provides an ad-free option for a small fee, allowing players to enjoy the games uninterrupted. With its extensive library, Sega Forever caters to both long-time fans of Sega and new players interested in retro gaming.
The Sega Genesis Mini is a modern-day replica of the iconic 16-bit gaming console released by Sega in 1989. It is a compact and fully playable version of the original console, designed to celebrate the Sega Genesis' rich gaming history. Packed with 42 pre-installed classic games, including beloved titles like Sonic the Hedgehog, Streets of Rage 2, and Castlevania: Bloodlines, it offers nostalgic gaming experiences for both longtime fans and new players. The console connects to your TV via HDMI, provides crisp graphics, and features authentic sound emulation to deliver an authentic retro gaming experience. Additionally, it includes two classic wired controllers, allowing multiplayer fun with friends and family. The Sega Genesis Mini encapsulates the essence of the original console while offering a convenient and enjoyable way to experience retro gaming.
Sega offers a diverse range of console models to cater to different gaming preferences. The available Sega console models include the iconic Sega Genesis, which revolutionized the gaming industry with its 16-bit graphics and a vast library of games. For those seeking a more portable gaming experience, the Sega Game Gear is a compact handheld console with a colorful display. Sega CD, an add-on accessory for the Genesis, allows players to enjoy enhanced audio and full-motion video games. Additionally, the Sega Saturn provides a powerful 32-bit gaming experience with a vast game library. Lastly, the Sega Dreamcast showcases cutting-edge graphics and online capabilities, making it a pioneer in the console market. Choose your Sega console based on your gaming preferences to immerse yourself in the world of Sega's legendary gaming experiences.
Click the link above to get answers to just about any Sega customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Sega's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Sega agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Sega anyways and help you with your issue. Over the last 18 months, 990 customers like you have come in search of a phone number for Sega and helped us confirm they don't have one. Common reasons that people try to call Sega customer support department include and other customer service issues. Rather than trying to call Sega first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Sega doesn't have any phone numbers. It's not always clear what is the best way to talk to Sega representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Sega Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Sega, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Sega customers like yourself.
GetHuman does not provide call center services or customer support operations for Sega. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sega. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.