iTunes Интернет-магазин Apple

Calling iTunes was extremely easy, even though I realized that I was actually calling Apple digital services and not iTunes. It really doesn't matter what you want to call it, however, because in the end, you get to a live person who answers your questions. That alone was good enough for me. With so many online services offering digital-only support, I was very happy to get to a real person in just a few minutes. In fact, it only took me a little bit over 3 minutes to talk to an Apple representative, so that was pretty nifty. 

I was having an issue syncing my iTunes library across platforms, and it was really starting to bug me. I had read a bit in the online support forums, but I really wanted to talk to someone who could just help me sort the problem out so that I didn't have to deal with it anymore. 

It started out by saying, "For evaluation and training purposes, I'm an automated system that can handle complete sentences." So, I answered, "iTunes library." Then, the automated AI told me that support is available online at getsupport.apple.com. It asked me if I wanted it to send me a link via SMS message, and I said no. Then, it asked me how else it could help me, so this time, I tried saying, "Talk to a customer agent."

It answered, "All right, I'll get you right over to our technical support department. To securely verify your identity, I'd like to send a consent application to your devices. Do I have your permission?" I said yes, and instantly, it was on my phone, watch and computer. I quickly clicked it off my watch, and then, it said thank you and offered me a new directory. It started by asking me about iTunes and Apple Watch, and then the list went so fast that I didn't hear which number was iTunes. However, that turned out to work for the best because, while I was waiting for it to repeat the list, it asked if I was still there. I said yes, and this turned out to be a nifty hack because it said, "Okay, let me get someone to help you."

It then offered me the option to choose what type of hold music I would like (popular music, classical, jazz or silence), and I waited for about one song. Five minutes later, I was talking to a support agent who was able to help me.