Xbox Phone Number

Calling Xbox customer service faster by GetHuman

800-469-9269
Customer service
Current Wait: 42 минут (38m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:10am
Get to a live person fastest: Нажмите 2, затем 4, затем 0 #, 0 #, 0 # каждый раз, когда он запрашивает номер вашей учетной записи или номер телефона

Reasons customers like you called recently

I forgot my email and password on my xbox one account
*****@***.com*refund from January to July *****cancel my subscription as this my *nd re...
I want to cancel a recurring bill but there is no cancel button
I have a bill that has kicked me out of xbox live. I new I needed to update my subscrip...
Xbox is giving me an error when I try to play my purchased movies it reads “ choose som...
I mostly game on a PC. I know that xbox game pass ultimate offers Destiny * but the xbo...
My spotify app screen keeps shutting off. At the the beginning screen when I try to get...
Xbox randomly shutsdown while playing cold war and leaves the controller on. Only way i...
I bought xbox game pass ultimate and I don't see it on my xbox
I just bought cold war and am having problems connecting to servers. I get the error No...
My account not working
I get on my xbox *** and its telling me that I'm on my profile but it's not connected t...
I bought a * month xbox live code from tesco last week when I was shopping and tesco ha...
If you’re unable to read all ** characters of your digital code, you’ll need to request...
I got the game pass ultimate and bro force on the computer isn't able to be installed I...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xbox's Phone-Based Customer Care

Xbox produces and offers video gaming consoles, games, and streaming services. As one of the top gaming brands in the world, it isn't surprising that Xbox handles many customer support calls each day.

Why Do People Call Xbox Customer Support?

People call Xbox customer support for a range of reasons, including:

  • Tech support for consoles, games and streaming services
  • Help with using the Xbox website
  • Issues with product subscriptions and billing
  • Using parental controls effectively
  • Product warranty issues
  • Issues regarding harassment and safety in shared games

Best Practices for Calling Xbox Customer Service

Xbox prefers that customers request a callback from its website. You can visit the "Contact-Us" page on the Xbox site and click the "Contact Us" box. From there, you'll be given a menu on which you can indicate the reason for your call. Next, you'll be offered several communication options, including receiving a call from an Xbox customer service representative.

There are several things you can do before getting in touch with Xbox to help ensure that your call is successful and that your questions and concerns are addressed quickly:

  • Make sure you request your callback within Xbox's phone support hours. These are Monday through Friday 6 am- 9:30 pm PT, Saturday through Sunday, 6 am through 5:30 pm PT.
  • Before you call, have any necessary documents and information in front of you. These might include invoices, billing statements, serial numbers or any communications between you and Xbox that pertain to your situation.
  • If you are calling for technical support, make sure that you are able to access your device during the call.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Xbox Customer Service?

Reviews of Xbox customer service appear to be somewhat mixed. Common complaints include difficulty reaching a human being or being provided with scripted answers that don't really resolve more complex customer problems. However, it is also possible to find positive reviews of Xbox customer support online.

What Kind of Issues Can Xbox Customer Service Resolve?

Xbox customer service can handle many common customer support issues including troubleshooting, assistance with using the Xbox website, providing information about warranties, and setting parental controls.

An Xbox customer service representative could also begin an investigation into billing issues, such as fraudulent charges, double charges or customers being charged for products or services that they did not order.

What Can't Be Resolved With a Call to Xbox Customer Service?

Because many Xbox products are physical devices, an Xbox technical support representative may be limited in his or her ability to troubleshoot or make necessary adjustments to the product. In such cases, you may be directed to bring the device into an authorized retailer or repair center. You may also be asked to ship the device back to the company.

Because Xbox sells subscription services, some callers may become frustrated at Xbox's refund policies. This can be a particular problem if a child or teenager inadvertently orders a subscription using a parent's payment information without getting permission. Customer service representatives are usually very limited as to what they can do if a customer request violates Xbox policies.

What Should You Do If You Have an Unsuccessful Call with Xbox?

If you get off the phone with Xbox and feel as though you didn't accomplish anything or that the Xbox customer service representative did not fully understand your concern, don't give up. You still have options.

  • Take a few moments to review the notes you took during your call. It's best to try and remember exactly what happened so that you can better explain your concerns to the next person you speak to.
  • Request another callback from Xbox. The next agent you speak to may be better able to understand your situation and provide an appropriate resolution.
  • If you feel that calling is not working for you, try Xbox live chat. Live chat support is available 24 hours a day and has the benefit of providing you with a transcript of your communication with Xbox.
  • Try getting in touch with Xbox via its social media platforms, including Twitter where it maintains a support account.
  • Xbox also maintains a user forum that can connect you with other Xbox players who may be able to provide ideas on how to resolve your situation.

Customer Number 800-469-9269 - by the Numbers

Номер телефона для набора800-469-9269
Обратный звонок доступенНЕТ
Звонок подхватил реальный человекДА
Отдел вы звонитеОбслуживание клиентов
Часы работы колл-центраПн-пт с 9 до 17 часов по восточному поясному времени
Лучшее время для набора9:10 утра
Перейдите лабиринт телефона к человекуНажмите 2, затем 4, затем 0 #, 0 #, 0 # каждый раз, когда он запрашивает номер вашей учетной записи или номер телефона
Среднее ожидание
Текущее ожидание42
Ранг (среди телефонных номеров)1
Ранг (в целом)1
Альтернативные методытелефон, чат, интернет
Качество связи49%
Качество помощи48%
Голоса клиентов45,770
Информация обновлена в последний разSat Nov 21 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Xbox's Best Toll-Free/800 Customer Phone Number

Это лучший номер телефона Xbox, текущий режим ожидания в режиме реального времени и инструменты для пропуска прямо через эти телефонные линии, чтобы получить право на агента Xbox. Этот номер телефона является Xbox лучшим номером телефона, потому что 331,566 клиенты, такие как вы, использовали эту контактную информацию в течение последних 18 месяцев и давали нам свои отзывы. Общие проблемы, решаемые отделом обслуживания клиентов, который отвечает на вызовы 800-469-9269, включают Report an Issue, Refunds, Recover Account, Streaming or Download Trouble, Cancel Account и другие проблемы обслуживания клиентов. В колл-центр Xbox, в который вы звоните, работают сотрудники из Texas, и он открыт Mon-Fri 9am-5pm EST в соответствии с требованиями клиентов. Всего у Xbox есть 1 номер телефона. Не всегда ясно, как лучше всего общаться с Xbox представителями, поэтому мы начали собирать эту информацию, основываясь на предложениях сообщества клиентов. Пожалуйста, продолжайте делиться своим опытом, чтобы мы могли продолжать совершенствовать этот бесплатный ресурс.

Contacting Xbox - by phone or otherwise

Хотя 800-469-9269 является лучшим бесплатным номером Xbox, существует всего 2 способа связаться с ними. По словам других Xbox клиентов, следующий лучший способ поговорить со своей службой поддержки - это рассказать GetHuman о вашей проблеме выше и позволить нам найти кого-то, кто поможет вам. Помимо звонков, следующий любимый вариант для клиентов, которые ищут помощь, - через Live Chat для Customer Service. Если вы считаете, что эта информация неточна или знаете, как связаться с Xbox, сообщите нам, чтобы мы могли поделиться с другими клиентами. And you can click here if you want to compare all the contact information we've gathered for Xbox.

What is GetHuman's Relationship to Xbox?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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